Common use of Product Return Clause in Contracts

Product Return. The customer may return Products to Astute only with a return material authorization ("RMA") number issued by Astute. An RMA shall be issued by Astute subject to the following:(i)Returns for Visual Defect: Astute receipt of written notice of any damage to outer packaging, damage to Products, shortage of Products, or other discrepancy ("Visual Defect") within five (5) business days after receipt of the shipment; otherwise, the Customer is deemed to have accepted the Products;(ii)Returns for Product Warranty: Astute receipt of written notice stating the specific Product defect within the warranty period;(iii)The defect notified under (i) or (ii) was caused solely by Astute or the original manufacturer;(iv)The defect notified under (i) or (ii) is not damage, shortage, or other discrepancy created by the Customer, a carrier, a freight provider or any third party;(v)Customer must return the Products to Astute in compliance with instructions in the RMA provided by Astute; and(vi) Astute’s assessment of returned Products confirms eligibility for return under this section.

Product Return. The customer may return Products to Astute only with a return material authorization authorisation ("RMA") number issued by Astute. An RMA shall be issued by Astute subject to the following:(i)Returns for Visual Defect: Astute receipt of written notice of any damage to outer packaging, damage to Products, shortage of Products, or other discrepancy ("Visual Defect") within five (5) business days after receipt of the shipment; otherwise, the Customer is deemed to have accepted the Products;(ii)Returns for Product Warranty: Astute receipt of written notice stating the specific Product defect within the warranty period;(iii)The defect notified under (i) or (ii) was caused solely by Astute or the original manufacturer;(iv)The defect notified under (i) or (ii) is not damage, shortage, or other discrepancy created by the Customer, a carrier, a freight provider or any third party;(v)Customer must return the Products to Astute in compliance with instructions in the RMA provided by Astute; and(vi) Astute’s assessment of returned Products confirms eligibility for return under this section. Astute may return Products not eligible for return under this section to Customer on a freight collect basis or hold such Products for Customer's collection and account at Customer's expense.