Processing and Reporting. The contractor shall identify trends in complaint and grievance reasons and responsiveness to the complaints or grievances. The system shall provide detail reports to be used in tracking individual complaints and grievances. The system shall also produce summary reports that include statistics indicating the number of complaints and grievances, the types, the dispositions, and the average time for dispositioning, broken out by category of eligibility. See Article 5
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Sources: Contract to Provide Services (Amerigroup Corp), Contract to Provide Services (Centene Corp)
Processing and Reporting. The contractor shall identify trends in complaint and grievance reasons and responsiveness to the complaints or grievances. The system shall provide detail reports to be used in tracking individual complaints and grievances. The system shall also produce summary reports that include statistics indicating the number of complaints and grievances, the types, the dispositions, and the average time for dispositioning, broken out by category of eligibility. See Article 55.15.
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