Procedural Directive: Dispatch Functions Clause Samples

Procedural Directive: Dispatch Functions. The Employer will issue a procedural directive to the Dispatch Department to ensure that the following guidelines are followed in responding to subscriber trouble calls where Pay T.V. and converter devices are involved: (i) In cases where the Dispatcher is left in doubt about whether the trouble call is service related or equipment related, a Technical employee will be dispatched to respond to the call. (ii) In cases where the Dispatcher is satisfied that the trouble call is only equipment related and requires only a switch-out of the Pay T.V. or converter device, a Non-Technical employee may be dispatched to respond to the call.