Problem Reporting and Resolution Sample Clauses
The Problem Reporting and Resolution clause establishes a formal process for identifying, communicating, and addressing issues that arise during the course of a contract or project. Typically, it requires parties to promptly notify each other of any problems, document the nature of the issue, and follow a set procedure for investigation and resolution, such as escalation to higher management if initial attempts fail. This clause ensures that problems are managed efficiently and transparently, minimizing disruptions and helping to maintain a positive working relationship between the parties.
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Problem Reporting and Resolution. Client shall timely report any problems encountered with the Service. FIS shall provide a toll-free telephone number for problem reporting. FIS shall promptly respond to each reported problem based on its severity, the impact on Client's operations and the effect on the Service. FIS shall use reasonable commercial efforts to either resolve each problem or provide Client with information to enable Client's personnel to resolve it. Through FIS’s standard client support process, FIS will maintain a tracking log for problems reported by Client and a problem escalation process for such reported problems. FIS will notify Client as soon as commercially practical when FIS becomes aware of a platform or system problem that FIS reasonably believes will adversely impact the processing by FIS of Clients Data and/or transactions.
Problem Reporting and Resolution. Customer may access Nex-Tech’s Help Desk 24x7x365 by calling ▇▇▇-▇▇▇-▇▇▇▇.
Problem Reporting and Resolution. Problems reaching LookSmart servers (e.g., major networking issues, Service outage, etc.) should be addressed with the LookSmart Technical Operations team as detailed below. ALL OTHER requests (e.g. product issues) should be treated as Type 1 or Type 2 issues.
1. Contact the System Technical Support team by: • Email: ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ • Email Page: ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ • Please remember to include an area code with the callback telephone number If after 15 minutes, a callback is not received…
2. Contact the Director of Production Operations by use of the following contact information: • ▇▇▇▇ ▇▇▇▇▇▇▇ • Work/Day: 415-348-xxxx • Cell: 415-516-xxxx • Email: ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ • Email Page: ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ [***] indicates redacted text. If after 15 minutes, a callback was not received…
3. Contact the Vice President of Technical Operations by use of the following contact information:
Problem Reporting and Resolution. Client shall appoint at least one (1) individual within its organization who is familiar with and who has access to all modifications, customizations or extensions to the Hosted Software. Such individual shall act as the primary contact for any support calls to FIS involving such modifications, customizations or extensions to the Hosted Software.
Problem Reporting and Resolution. Client shall timely report any problems encountered with the Service. FIS shall provide a toll-free telephone number for problem reporting. FIS shall promptly respond to each reported problem based on its severity, the impact on Client’s operations and the effect on the Service. FIS shall use reasonable commercial efforts to either resolve each problem or provide Client with information to enable Client’s personnel to resolve it.
Problem Reporting and Resolution. The Provider and the Customer may each detect faults in the Service. The Provider shall take all necessary steps to have the faults remedied. The Provider will operate a trouble ticketing system recording all problems reported by the Customer as well as any faults detected by the Provider. Trouble tickets will normally be opened within 15 minutes of problems being reported by the Customer or its agents, or being detected by the Provider. The Provider will inform the Customer of the trouble ticket number as soon as it has been created. The Provider will keep the Customer informed at such intervals as are reasonable in the circumstances of the progress which is being made in repairing the fault.
Problem Reporting and Resolution