Common use of Problem Reporting and Resolution Clause in Contracts

Problem Reporting and Resolution. Problems reaching LookSmart servers (e.g., major networking issues, Service outage, etc.) should be addressed with the LookSmart Technical Operations team as detailed below. ALL OTHER requests (e.g. product issues) should be treated as Type 1 or Type 2 issues. 1. Contact the System Technical Support team by: • Email: ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ • Email Page: ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ • Please remember to include an area code with the callback telephone number If after 15 minutes, a callback is not received… 2. Contact the Director of Production Operations by use of the following contact information: • ▇▇▇▇ ▇▇▇▇▇▇▇ • Work/Day: 415-348-xxxx • Cell: 415-516-xxxx • Email: ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ • Email Page: ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ [***] indicates redacted text. If after 15 minutes, a callback was not received… 3. Contact the Vice President of Technical Operations by use of the following contact information:

Problem Reporting and Resolution. Problems reaching LookSmart servers (e.g., major networking issues, Service outage, etc.) should be addressed with the LookSmart Technical Operations team as detailed below. ALL OTHER requests (e.g. product issues) should be treated as Type 1 or Type 2 issues. 1. Contact the System Technical Support team by: • Email: ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ • Email Page: ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ • Please remember to include an area code with the callback telephone number If after 15 minutes, a callback is not received… 2. Contact the Director of Production Operations by use of the following contact information: • ▇▇▇▇ ▇▇▇▇▇▇▇ • Work/Day: 415-348-xxxx • Cell: 415-516-xxxx • Email: ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ • Email Page: ▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇ [***] indicates redacted text. If after 15 minutes, a callback was not received… 3. Contact the Vice President of Technical Operations by use of the following contact information: