Common use of Problem Management Reporting Clause in Contracts

Problem Management Reporting. Service Provider’s responsibilities include: 1. Provide regular (weekly) and ad hoc electronic reports on an enterprise level, as well as by agency to the DIR Customer, on Problems including: 1.1. Statistics on total numbers of Problems. 1.2. Escalations and responsible entities. 1.3. Outstanding Problems. 1.4. Resolution time. 1.5. Chronic outages.

Problem Management Reporting. Service Provider’s Provider responsibilities include: 1. Provide regular (weekly) and ad hoc electronic reports on an enterprise level, as well as by agency to the DIR Customeragency, on Problems including: 1.1. Statistics on total numbers of Problems. 1.2. Escalations and responsible entities. 1.3. Outstanding Problems. 1.4. Resolution time. 1.5. Chronic outages.