Problem Definition. Customer shall record the following information for reference and provide it to Iternal: (a) Defect messages and indications that Customer received when the malfunction occurred; (b) what the User was doing when the malfunction occurred; (c) what steps Customer has taken to reproduce the malfunction; (d) what steps Customer may have already taken to solve the problem; and (e) system logging.
Appears in 2 contracts
Sources: Master Relationship Agreement, Master Relationship Agreement