Common use of Problem Correction Clause in Contracts

Problem Correction. When a problem occurs which Contractor or a User determines is caused by a Defect, Contractor will use its best efforts to identify and begin remedial efforts with respect to such problem at no charge within the following timeframes: (a) With respect to Material Defects, within one hour. (b) With respect to Minor Defects, within two Business Days. Additionally, in connection with Material Defects, the Contractor shall prepare updated system status reports from the NPAC/SMS Data Center approximately every thirty (30) minutes following notice of the problem and make that information available to Users via the NPAC/SMS Hotline provided for under Section 10.1. If Contractor is unable to promptly correct Defects, it shall provide Users with procedures that will enable them to bypass or otherwise work around the problem through efforts that are appropriate in view of (i) the impact of the problem on their operations and (ii) the ability to implement bypass or work-around procedures to minimize such impact during Contractor’s remedial efforts. As part of the Services rendered under this Agreement, Contractor shall promptly correct any errors or inaccuracies in User Data and any reports provided by Contractor under this Agreement that were caused by Contractor.

Problem Correction. When a problem occurs which Contractor or a User determines is caused by a Defect, Contractor will use its best efforts to identify and begin remedial efforts with respect to such problem problems at no charge and within the following timeframestime frames: (a) With respect to Material Defects, within one hour. (b) With respect to Minor Defects, within two Business Days. Additionally, in connection with Material Defects, the Contractor shall also prepare updated system status reports from the NPAC/SMS Data Center approximately every thirty (30) 30 minutes following notice of the problem and make that information available to Users via the NPAC/SMS Hotline provided for under Section 10.1. If Contractor is unable to promptly correct Defects, it shall provide Users with procedures that will enable them to bypass or otherwise work around the problem through efforts that are appropriate in view of (i) the impact of the problem on their operations and (ii) the ability to implement bypass or work-around procedures to minimize such impact during Contractor’s 's remedial efforts. As part of the Services rendered under this Agreement, Contractor shall promptly correct any errors or inaccuracies in User Data and any reports provided by Contractor under this Agreement that were caused by Contractor.