Problem Correction Deficiencies Sample Clauses

Problem Correction Deficiencies. For each Deficiency reported by the County to Contractor, the County will assign the Severity Level to that Deficiency. For each Deficiency discovered by Contractor by its own problem monitoring system, Contractor will initially assign that Deficiency’s Severity Level in consultation with the County. Upon receiving a report of a Deficiency from the County, Contractor must adhere to the following protocols: i. Service Response Timeframe: Contractor must acknowledge receipt of the report and provide an initial response back to the County within the prescribed "Service Response Timeframe." This timeframe is critical for ensuring that the County is aware that Contractor has recognized the issue and is taking the initial steps towards addressing it. ii. Workaround Time: Following the initial response, Contractor must implement a temporary workaround within the specified "Workaround Time." This workaround need not resolve the Deficiency permanently but should aim to restore functionality or mitigate the impact on the County's operations until a full resolution can be achieved. iii. Resolution Time: The ultimate goal is to resolve each Deficiency within the specified "Resolution Time." The Resolution Time commences when the County first notifies Contractor of a Deficiency, either by telephone, dedicated group chat, or through other specified means, including Contractor’s Customer Support. The Resolution Time concludes when the County determines that the Deficiency has been fully resolved to their satisfaction. The table below outlines the Service Response Timeframe, Workaround Time, and Resolution Time for each Severity Level of Deficiency, along with the associated penalties for exceeding these timeframes: Severity Level Description of Deficiency Service Response Timeframe Resolution Time 1 Catastrophic Solution is down (Unscheduled Downtime), is practically down [e.g., slow Response Time(s)], or does not function at all, as determined by the County. There is no way to circumvent the problem; a significant number of County Users are affected. A production business system is inoperable (e.g., Tenprint or Latent is down). Within 5 minutes 0 hours 2 Critical Major functionality is impacted or significant performance degradation is experienced. Affects a large number of County Users. Within 1 hour 8 hours 3 Significant A non-critical component failure that impacts business operations but a workaround may be available. Affects some County Users. Within 1 hour 2 Days ...
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Related to Problem Correction Deficiencies

  • Deficiencies a. The Contractor agrees to cure transactions errors or deficiencies identified by DHCS, and transactions errors or deficiencies identified by an enrolled provider if the Contractor is acting as a clearinghouse for that provider. If the Contractor is a clearinghouse, the Contractor agrees to properly communicate deficiencies and other pertinent information regarding electronic transactions to enrolled providers for which they provide clearinghouse services.

  • Correction No corrections shall be made in the tender documents. Any corrections that are to be made shall be made by crossing the incorrect portion and writing the correct portions above with the initials of tenderer.

  • Problems To endeavour to resolve in a fair and just manner any problems, grievances or difficulties which may be encountered while you volunteer with us;

  • Retainage for Unacceptable Corrective Action Plan or Plan Failure If the corrective action plan is unacceptable to the Department or Customer, or implementation of the plan fails to remedy the performance deficiencies, the Department or Customer will retain ten percent (10%) of the total invoice amount. The retainage will be withheld until the Contractor resolves the performance deficiencies. If the performance deficiencies are resolved, the Contractor may invoice the Department or Customer for the retained amount. If the Contractor fails to resolve the performance deficiencies, the retained amount will be forfeited to compensate the Department or Customer for the performance deficiencies.

  • Latent Defects Notwithstanding anything to the contrary set forth herein, no acceptance, or deemed acceptance, by City pursuant to this Section shall be applicable with respect to any Latent Defects. An acceptance, or deemed acceptance, by City pursuant to this Section shall not mean that City has accepted, or the other party has been relieved of, responsibility for: (i) compliance with the Laws; (ii) the proper application of construction means or methods; or (iii) correcting any portion of the Project if it later is determined that any portion of the Project is inconsistent with the Final Documents and Drawings.