Common use of Problem Analysis Clause in Contracts

Problem Analysis. Upon Oncor's request, if Vendor fails in any material respect to provide Services in accordance with this Agreement, Vendor shall (after restoring service or otherwise resolving any immediate problem) (i) promptly investigate and report on the causes of the problem, (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at Oncor's request, (iii) implement remedial action and begin complying with this Agreement as soon as practicable, (iv) advise Oncor of the status of remedial efforts being undertaken with respect to such problem, and (v) provide Oncor reasonable evidence that the causes of such problem have been or will be corrected. Vendor shall use all commercially reasonable efforts to complete the Root Cause Analysis within four (4) days of the initial failure; provided that, if it is not capable of being completed within four (4) days using reasonable diligence, Vendor shall complete such Root Cause Analysis as quickly as possible and shall notify Oncor prior to the end of the initial four (4) day period as to the status of the Root Cause Analysis and the estimated completion date.

Problem Analysis. Upon OncorTXU's request, if Vendor fails in any material respect to provide Services in accordance with this Agreement, Vendor shall (after restoring service or otherwise resolving any immediate problem) (i) promptly investigate and report on the causes of the problem, (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at OncorTXU's request, (iii) implement remedial action and begin complying with this Agreement as soon as practicable, (iv) advise Oncor TXU of the status of remedial efforts being undertaken with respect to such problem, and (v) provide Oncor TXU reasonable evidence that the causes of such problem have been or will be corrected. Vendor shall use all commercially reasonable efforts to complete the Root Cause Analysis within four (4) days of the initial failure; provided that, if it is not capable of being completed within four (4) days using reasonable diligence, Vendor shall complete such Root Cause Analysis as quickly as possible and shall notify Oncor TXU prior to the end of the initial four (4) day period as to the status of the Root Cause Analysis and the estimated completion date.