Common use of Problem Analysis Clause in Contracts

Problem Analysis. If Insurdata fails to provide Services in accordance with the Service Levels and the Agreement, Insurdata shall: (i) promptly investigate and report on the causes of the problem; (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure; (iii) develop and implement a plan to correct the problem and to begin meeting the Service Levels as soon as practicable; and (iv) advise UICI, as and to the extent reasonably requested by UICI, of the status of remedial efforts being undertaken with respect to such problem. Insurdata shall use diligent efforts to complete the Root Cause Analysis within fifteen (15) days.