Common use of Problem Analysis Clause in Contracts

Problem Analysis. If CSC fails to provide Services in accordance with the Service Levels or otherwise in accordance with this Agreement, CSC shall (after restoring service or otherwise resolving any immediate problems) (a) promptly investigate and report on the causes of the problem, (b) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at Sears’ request, (c) use all commercially reasonable efforts to implement remedial action and begin meeting the Service Levels as soon as practicable, (d) advise Sears of the status of remedial efforts being undertaken with respect to such problem and (e) provide Sears reasonable evidence that the causes of such problem have been or shall be corrected on a permanent basis. CSC shall use all commercially reasonable efforts to complete the Root Cause Analysis within fifteen (15) days; provided, however, that if it is not capable of being completed within fifteen (15) days using reasonable diligence, CSC shall complete such Root Cause Analysis as quickly as possible and shall notify Sears prior to the end of the initial fifteen (15) day period as to the status of the Root Cause Analysis and the estimated completion date.

Problem Analysis. If CSC fails to provide Services in accordance with the Service Levels or otherwise in accordance with this Agreement, CSC shall (after restoring service or otherwise resolving any immediate problems) (a) promptly investigate and report on the causes of the problem, (b) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at Sears’ request, (c) use all commercially reasonable efforts to implement remedial action and begin meeting the Service Levels as soon as practicable, (d) advise Table of Contents Sears of the status of remedial efforts being undertaken with respect to such problem and (e) provide Sears reasonable evidence that the causes of such problem have been or shall be corrected on a permanent basis. CSC shall use all commercially reasonable efforts to complete the Root Cause Analysis within fifteen (15) days; provided, however, that if it is not capable of being completed within fifteen (15) days using reasonable diligence, CSC shall complete such Root Cause Analysis as quickly as possible and shall notify Sears prior to the end of the initial fifteen (15) day period as to the status of the Root Cause Analysis and the estimated completion date.