Common use of Problem Analysis Clause in Contracts

Problem Analysis. If Service Provider fails to provide Services in accordance with the Service Levels, and/or this Agreement, Service Provider shall (after restoring the Service or otherwise resolving any immediate Problem related to the Services) and to the reasonable satisfaction of DIR: (i) promptly investigate and report on the causes of the Problem; (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at DIR's request; (iii) correct the Problem as soon as practicable or coordinate the correction of the Problem if Service Provider does not have responsibility for the cause or resolution of the Problem; (iv) advise DIR of the status of remedial efforts being undertaken with respect to such Problem; (v) demonstrate that the causes of such Problem have been or shall be corrected on a permanent basis; and (vi) take commercially reasonable actions to prevent any recurrence of such Problem. Service Provider shall complete the Root Cause Analysis within the time period provided therefor in Exhibit 3, where applicable, and otherwise within five (5) days of a failure; provided that, and without excusing any performance otherwise required with respect to any applicable Service Level, if it is not capable of being completed within such applicable time period using reasonable diligence, Service Provider shall complete such Root Cause Analysis as quickly as possible and shall notify DIR prior to the end of such applicable period as to the status of the Root Cause Analysis and the estimated completion date.

Problem Analysis. ‌ If Service Provider fails to provide Services in accordance with the Service Levels, and/or this Agreement, Service Provider shall (after restoring the Service or otherwise resolving any immediate Problem related to the Services) and to the reasonable satisfaction of DIR: (i) promptly investigate and report on the causes of the Problem; (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at DIR's request; (iii) correct the Problem as soon as practicable or coordinate the correction of the Problem if Service Provider does not have responsibility for the cause or resolution of the Problem; (iv) advise DIR of the status of remedial efforts being undertaken with respect to such Problem; (v) demonstrate that the causes of such Problem have been or shall be corrected on a permanent basis; and (vi) take commercially reasonable actions to prevent any recurrence of such Problem. Service Provider shall complete the Root Cause Analysis within the time period provided therefor in Exhibit 3, where applicable, and otherwise within five (5) days of a failure; provided that, and without excusing any performance otherwise required with respect to any applicable Service Level, if it is not capable of being completed within such applicable time period using reasonable diligence, Service Provider shall complete such Root Cause Analysis as quickly as possible and shall notify DIR prior to the end of such applicable period as to the status of the Root Cause Analysis and the estimated completion date.

Problem Analysis. If Service Provider fails to provide Services in accordance with the Service Levels, and/or this Agreement, Service Provider shall (after restoring the Service or otherwise resolving any immediate Problem related to the Services) and to the reasonable satisfaction of DIR: (i) promptly investigate and report on the causes of the Problem; (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at DIR's request; (iii) correct the Problem as soon as practicable or coordinate the correction of the Problem if Service Provider does not have responsibility for the cause or resolution of the Problem; (iv) advise DIR of the status of remedial efforts being undertaken with respect to such Problem; (v) demonstrate that the causes of such Problem have been or shall be corrected on a permanent basis; and (vi) take commercially reasonable actions to prevent any recurrence of such Problem. Service Provider shall complete the Root Cause Analysis within the time period provided therefor therefore in Exhibit 3, where applicable, and otherwise within five (5) days of a failure; provided that, and without excusing any performance otherwise required with respect to any applicable Service Level, if it is not capable of being completed within such applicable time period using reasonable diligence, Service Provider shall complete such Root Cause Analysis as quickly as possible and shall notify DIR prior to the end of such applicable period as to the status of the Root Cause Analysis and the estimated completion date.

Problem Analysis. If Service Provider fails to provide Services in accordance with the Service Levels, and/or this Agreement, Service Provider shall (after restoring commencing efforts to restore the Service or otherwise resolving resolve any immediate Problem related to the Services) and to the reasonable satisfaction of DIRTxDOT: (i) promptly investigate and report on the causes of the Problem; (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at DIRTxDOT's request; (iii) correct the Problem as soon as practicable or coordinate assist in the correction of the Problem if Service Provider does not have responsibility for the cause or resolution of the Problem; (iv) advise DIR TxDOT of the status of remedial efforts being undertaken with respect to such Problem; (v) demonstrate that the causes of such Problem have been or shall be corrected on a permanent basis; and (vi) take commercially reasonable actions to prevent any recurrence of such Problem. Service Provider shall complete the Root Cause Analysis within the time period provided therefor in Exhibit 3, where applicable, and otherwise within five (5) days of a failure; provided that, and without excusing any performance otherwise required with respect to any applicable Service Level, if it is not capable of being completed within such applicable time period using reasonable diligence, Service Provider shall complete such Root Cause Analysis as quickly as possible and shall notify DIR TxDOT prior to the end of such applicable period as to the status of the Root Cause Analysis and the estimated completion date.

Problem Analysis. ‌ If Service Provider fails to provide Services in accordance with the Service Levels, and/or this Agreement, Service Provider shall (after restoring the Service or otherwise resolving any immediate Problem related to the Services) and to the reasonable satisfaction of DIR: (i) promptly investigate and report on the causes of the Problem; (ii) provide a Root Cause Analysis of such failure as soon as practicable after such failure or at DIR's request; (iii) correct the Problem as soon as practicable or coordinate the correction of the Problem if Service Provider does not have responsibility for the cause or resolution of the Problem; (iv) advise DIR of the status of remedial efforts being undertaken with respect to such Problem; (v) demonstrate that the causes of such Problem have been or shall be corrected on a permanent basis; and (vi) take commercially reasonable actions to prevent any recurrence of such Problem. Service Provider shall complete the Root Cause Analysis within the time period provided therefor therefore in Exhibit 3, where applicable, and otherwise within five (5) days of a failure; provided that, and without excusing any performance otherwise required with respect to any applicable Service Level, if it is not capable of being completed within such applicable time period using reasonable diligence, Service Provider shall complete such Root Cause Analysis as quickly as possible and shall notify DIR prior to the end of such applicable period as to the status of the Root Cause Analysis and the estimated completion date.