Common use of PRIORITY CLASSIFICATION Clause in Contracts

PRIORITY CLASSIFICATION. 3.1 The TAS Center offers a single point of contact to Buyer for assistance in resolving problems which affect the technical operation of their Switch Equipment. TAS is available 24 hours/day, 7 days/week; therefore, the Service Priority Classification System is designed to establish an interrelationship between the problems and the appropriate level of reaction and resolution. The system is based upon a problem's direct or potential effect upon subscriber service. System problems are assigned one of five priority levels as defined in Northern Telecom Practices: "Northern Telecom Service Priority Classification," or as such document may be revised from time to time.