PRIORITY CALL MANAGEMENT Clause Samples

PRIORITY CALL MANAGEMENT. The Insite systems can calculate a priority to be allocated to a managed device or element based upon the following: Severity of the event (fault type = Critical, Major, High and Low) Red Critical (H) Device unreachable Dealt with by bridge team. Orange Major (M) Interface down Dealt with by bridge team. Yellow Minor (L) Performance/Threshold event Dealt with by bridge team. Blue Warning e.g. configs not matching Dealt with by Pro-active team on a monthly sweep Purple Unknown e.g. polling failure, device too busy Green Cleared Previous faulty item operational This priority determined from the above is defined as High, Medium or Low and is used for the following: • Call handling prioritisation in the Operations Centre • Configuring selective call notification for the Customer For example, high priority calls for a Customer will be handled first in the Operations Centre, then Medium priority and then Low priority calls. This ensures that an access circuit or router failing is not worked on before a core router fails.
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PRIORITY CALL MANAGEMENT. The Insite systems can calculate a priority to be allocated to a managed device or element based upon the following: Severity of the event (fault type = Critical, Major, High and Low) Red Critical (H) Device unreachable Dealt with by bridge team. Orange Major (M) Interface down Dealt with by bridge team. Yellow Minor (L) Performance/Threshold event Dealt with by bridge team. Purple Unknown e.g. polling failure, device too busy Green Cleared Previous faulty item operational This priority determined from the above is defined as High, Medium or Low and is used for the following: • Call handling prioritisation in the Operations Centre • Configuring selective call notification for the Customer For example, high priority calls for a Customer will be handled first in the Operations Centre, then Medium priority and then Low priority calls. This ensures that an access circuit or router failing is not worked on before a core router fails.
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Related to PRIORITY CALL MANAGEMENT

  • Asset Management Supplier will: i) maintain an asset inventory of all media and equipment where Accenture Data is stored. Access to such media and equipment will be restricted to authorized Personnel; ii) classify Accenture Data so that it is properly identified and access to it is appropriately restricted; iii) maintain an acceptable use policy with restrictions on printing Accenture Data and procedures for appropriately disposing of printed materials that contain Accenture Data when such data is no longer needed under the Agreement; iv) maintain an appropriate approval process whereby Supplier’s approval is required prior to its Personnel storing Accenture Data on portable devices, remotely accessing Accenture Data, or processing such data outside of Supplier facilities. If remote access is approved, Personnel will use multi-factor authentication, which may include the use of smart cards with certificates, One Time Password (OTP) tokens, and biometrics.

  • Traffic Management 9.2.1 During the Operating Period, Developer shall be responsible for the general management of traffic on the Project. Developer shall manage traffic so as to preserve and protect safety of traffic on the Project and Related Transportation Facilities and, to the maximum extent practicable, to avoid disruption, interruption or other adverse effects on traffic flow, throughput or level of service on the Project and Related Transportation Facilities. Developer shall conduct traffic management in accordance with all applicable Technical Provisions, Technical Documents, Laws and Governmental Approvals, and in accordance with the Traffic Management Plan. 9.2.2 Developer shall prepare and submit to TxDOT and the Independent Engineer for TxDOT approval a Traffic Management Plan for managing traffic on the Project and Related Transportation Facilities after the commencement of traffic operations on any portion of the Project, addressing (a) orderly and safe movement and diversion of traffic on Related Transportation Facilities during Project construction, (b) orderly and safe movement of traffic on the Project and (c) orderly and safe diversion of traffic on the Project and Related Transportation Facilities necessary in connection with field maintenance and repair work or Renewal Work or in response to Incidents, Emergencies and lane closures. Developer shall prepare the Traffic Management Plan according to the schedule set forth in the Technical Provisions. The Traffic Management Plan shall comply with the Technical Provisions and Technical Documents concerning traffic management and traffic operations. Developer shall carry out all traffic management during the Term in accordance with the approved Traffic Management Plan. 9.2.3 Developer shall implement the Traffic Management Plan to promote safe and efficient operation of the Project and Related Transportation Facilities at all times during the course of any construction or operation of the Project and during the Utility Adjustment Work. 9.2.4 TxDOT shall have at all times, without obligation or liability to Developer, the right 9.2.4.1 Issue Directive Letters to Developer regarding traffic management 9.2.4.2 Provide on the Project, via message signs or other means consistent with Good Industry Practice, non-Discriminatory traveler and driver information, and other public information (e.g. amber alerts), provided that the means to disseminate such information does not materially interfere with the functioning of the ETCS.

  • Patch Management All workstations, laptops and other systems that process and/or store County PHI or PI must have critical security patches applied, with system reboot if necessary. There must be a documented patch management process which determines installation timeframe based on risk assessment and vendor recommendations. At a maximum, all applicable patches must be installed within 30 days of vendor release.

  • NETLINK MANAGEMENT PTE LTD. (in its capacity as trustee of NetLink Trust) (Company Registration Number: 201704784C), a company incorporated in Singapore with its registered address at ▇▇▇▇ ▇▇▇▇ ▇▇▇▇ Road, #07-03 Viva Business Park Singapore 469005 (“NLT”) AND

  • Financial Management System Subrecipient shall establish and maintain a sound financial management system, based upon generally accepted accounting principles. Contractor’s system shall provide fiscal control and accounting procedures that will include the following: i. Information pertaining to tuition rates, payments, and educational assistance payments; and