Priority 3 Errors. A member of the TSO, as determined by the level of care selected by Customer, will respond to reports of Error conditions brought to GREENLIGHT’s attention. GREENLIGHT may correct such Errors in a future New Release. Initial response times for Priority 3 errors will be within 5 business days. Greenlight will use commercially reasonable efforts to develop a fix as soon as possible. Greenlight will also provide an update every week on the resolution.
Appears in 3 contracts
Sources: Standard Software License Agreement, End User License Agreement (Eula), End User License Agreement (Eula)