Common use of Priority 1 Errors Clause in Contracts

Priority 1 Errors. Upon acknowledging a Priority 1 Error, IM shall provide Customer an initial assessment within [*] and an error resolution plan within [*]. IM will use best commercial efforts to promptly resolve the error through an update, through the implementation of a viable workaround, or through any other means that provides the fastest time for Customer to be up and running again. IM will give Customer periodic reports, or immediately upon Customer’s request, on the status of relevant error resolution plans and activities.