Premier Support Clause Samples

Premier Support. The following is added to this Section: Lenovo and Third-Party Software Support. Lenovo will provide direct telephone support for installation and basic usage problems for core software applications on the supported core software list found at ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇. If Lenovo determines the performance of your product is related to a third-party software application on the collaborative support software list found at ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇, Lenovo will recommend you contact the third party software supplier and provide a contact number if possible. The service provided by Lenovo under this section is limited to as described above. To the extent permitted by law, Lenovo is not responsible for third-party software or the acts or omissions of any software supplier.

Premier Support. The following is added to this Section: Lenovo will provide you access to a TAM based within Australia and/or New Zealand. The Lenovo TAM will: (a) be based within Australia and/or New Zealand.

Premier Support. All references to the term “Premier Support” throughout the contract are hereby deleted.

Premier Support. If Customer is receiving Premiere Support Level, the following shall apply in addition to the support description in Section 1 (General Support Offering):

Premier Support. VerticalNet and Microsoft have entered into a mutually acceptable modified version of the Microsoft Premier Support for Developers Agreement, dated March 16, 2000.

Premier Support. If Customer is receiving Premier Support, the following shall apply in addition to the support description in Section 1 (General Support Offering): 1 Priority Support is not yet generally available and will only be available to a limited number of customers to be determined by Snowflake and is an enhanced support offering option which may be purchased at an additional cost. a. Follow-the-Sun Case Management. Snowflake Support shall implement follow-the-sun case management for handling Severity Level 1 Support Cases, to better facilitate uninterrupted support by utilizing Snowflake Support across multiple time zones.

Premier Support. Premier Support includes the Basic coverage, with hours extended to Global 24x5, excluding weekends and local holidays. Premier Support is only available if selected on an applicable Service Order and applying to ALL application services ordered.