Premier Support Clause Samples

Premier Support. If Customer is receiving Premiere Support Level, the following shall apply in addition to the support description in Section 1 (General Support Offering): a. Follow-the-Sun Case Management. Snowflake Support shall implement follow-the-sun case management for handling Severity 1 Support Cases, to better facilitate uninterrupted support by utilizing Snowflake Support across multiple time zones.
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Premier Support. The following is added to this Section: Lenovo and Third-Party Software Support. Lenovo will provide direct telephone support for installation and basic usage problems for core software applications on the supported core software list found at ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇. If Lenovo determines the performance of your product is related to a third-party software application on the collaborative support software list found at ▇▇▇.▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇, Lenovo will recommend you contact the third party software supplier and provide a contact number if possible. The service provided by Lenovo under this section is limited to as described above. To the extent permitted by law, Lenovo is not responsible for third-party software or the acts or omissions of any software supplier.
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Premier Support. The following is added to this Section: Lenovo will provide you access to a TAM based within Australia and/or New Zealand. The Lenovo TAM will: (a) be based within Australia and/or New Zealand.
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Premier Support. All references to the term “Premier Support” throughout the contract are hereby deleted.
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Premier Support. If Customer is receiving Premiere Support Level, the following shall apply in addition to the support description in Section 1 (General Support Offering):
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Premier Support. VerticalNet and Microsoft have entered into a mutually acceptable modified version of the Microsoft Premier Support for Developers Agreement, dated March 16, 2000.
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Premier Support. If Customer is receiving Premier Support, the following shall apply in addition to the support description in Section 1 (General Support Offering): 1 Priority Support is not yet generally available and will only be available to a limited number of customers to be determined by Snowflake and is an enhanced support offering option which may be purchased at an additional cost. a. Follow-the-Sun Case Management. Snowflake Support shall implement follow-the-sun case management for handling Severity Level 1 Support Cases, to better facilitate uninterrupted support by utilizing Snowflake Support across multiple time zones.
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Premier Support. Premier Support includes the Basic coverage, with hours extended to Global 24x5, excluding weekends and local holidays. Premier Support is only available if selected on an applicable Service Order and applying to ALL application services ordered.
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Related to Premier Support

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Product Support Not applicable

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she: a. is not under any obligation to pay child support; or b. is under such an obligation and is in good standing with respect to that obligation; or c. has agreed to a payment plan with the Vermont Office of Child Support Services and is in full compliance with that plan. Party makes this statement with regard to support owed to any and all children residing in Vermont. In addition, if the Party is a resident of Vermont, Party makes this statement with regard to support owed to any and all children residing in any other state or territory of the United States.

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.1.1, you shall have access to the Software/Subscription in accordance with the following provisions: (a) If you purchased a Subscription based license for the Software, which generally means that you will be paying for your use of the Software and Services on a monthly or annual basis, you shall receive as part of your active Subscription, so long as Intuit is receiving the applicable payment from you: (i) access to the features of the Software subscribed to by you; (ii) Updates and Enhancements; (iii) Version Protection, each defined in Section B.1.2 below; and (iv) additional products, services and/or discounts when and if they should be made available to you. If you have purchased a subscription that includes Support you will also be entitled to receive Support Services as defined below. Software licenses obtained through a subscription are eligible for Enhancements during the active subscription period only. The Subscription is cancellable by you in accordance with this Agreement, but you will not be entitled to any refunds if you cancel after the 60-Day Money Back Guarantee period, as defined in Section B.6. If you cancel your Subscription or if we do not receive the payment for your Subscription, or if the Subscription is in any way terminated in accordance with the terms of this Agreement, you will no longer have access to the Software and all related Services defined above upon the expiration of the current Subscription term, but you will retain access to your company data file stored on your device, which can be reinstated to a readable QuickBooks format upon reactivation of your Subscription or with the purchase of a license on the Software. (b) If you purchased your license to the Software under a one-time, upfront payment at retail or directly from Intuit and not under a Subscription, you shall receive: (i) a license to the specific version of the Software product you have selected that, subject to the license grant and restrictions in Section A.1.1, allows you access to the features of the Software; and (ii) Updates and Enhancements to the Software in accordance with the terms of the Termination provisions. Intuit's obligations under this Section B.1.1 are contingent upon you installing all updates and error corrections within thirty (30) days of being notified of their availability by Intuit (or its Representatives). QuickBooks 2015 Software purchased on a separate standalone basis are eligible for enhancements on a when-and-if available basis through May 31, 2018, which is the current support period for QuickBooks 2015.