Case Escalation Sample Clauses
The Case Escalation clause establishes a formal process for resolving disputes or issues that arise during the course of an agreement. Typically, it requires that unresolved matters be referred to progressively higher levels of management or designated representatives within each party's organization before resorting to external remedies such as litigation or arbitration. This structured approach ensures that both parties have multiple opportunities to resolve disagreements internally, promoting efficient problem-solving and reducing the likelihood of costly or time-consuming legal proceedings.
Case Escalation. If Customer reasonably believes Snowflake Support is not performing in a professional manner, or is failing to provide timely responses in accordance with this Policy, Customer may escalate the Support Case using the support escalation process described at the Snowflake Lodge (“Case
Case Escalation. Based upon the level of severity, LMI will provide a systematic case escalation management notification process to ensure proper attention and resources are mobilized to restore the Solution the back to the original specification and performance. Intel acknowledges that LMI and our customers will routinely identify Solution defects varying in nature (i.e., software, hardware, networking, etc...) from time to time. For defects of critical and high priority, Intel agrees to cooperate with LMI and any such third parties related in order to assist an expeditious resolution compliant with SCHEDULE 4C.
1) Availability Schedule. LMI shall seek to make the Solution available at least [**] percent ([**]%) of the time in any quarter, each as measured over 24 hour period of all days during such quarters and excluding those periods of time designated as scheduled Downtime (as defined below) and Downtime not attributable to maintenance, system freezes or the Other Activities described below, with the following performance standards:
Case Escalation. If Customer reasonably believes Immuta Support is not performing in a professional manner or is failing to provide timely responses in accordance with this Policy, the Customer may escalate the Support Case by filing a P1 support ticket indicating that escalation is requested, identifying the case for which escalation is requested, and providing information on the reason the Customer believes escalation is required. The new case shall be reviewed by Immuta management and a response will be provided. Should the case be escalated by Immuta management, Immuta will update the case indicating that escalation has been approved and will then resolve that case. Additional communications will be managed on the original, now escalated, case.