Pre-Production Support Sample Clauses
The Pre-Production Support clause outlines the obligations and services provided by a party to assist with preparations before the official start of production. This may include activities such as system setup, training, troubleshooting, or technical assistance to ensure all necessary resources and processes are in place. By defining these support measures, the clause helps ensure a smooth transition into production, minimizing delays and reducing the risk of issues arising during the critical early stages of a project.
Pre-Production Support. A Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Production Subscription consists of assistance with issues relating to the installation, configuration, administrative tasks and basic trouble-shooting prior to a production deployment (“Pre-Production Purposes”) of the Red Hat Ceph Storage or Red Hat Gluster Storage Software components, but it does not include architectural design reviews or advice, advanced configuration topics, performance analysis or reviews. Requests for other assistance including, but not limited to Production Support are not included within the scope of the Pre-Production Subscription. Consulting services are available under the terms of a separate written agreement. Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Production Subscription Services are provided at the Standard Support level. EXHIBIT 1.E RED HAT CLOUD INFRASTRUCTURE SUBSCRIPTIONS
1. Red Hat Cloud Infrastructure Subscriptions
Pre-Production Support. Uma Subscrição Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Production é composta de assistência com problemas relacionados à instalação, configuração, tarefas administrativas e resolução de problemas básicos antes de uma implementação de produção (“Fins de pré-produção”) dos componentes de software do Red Hat Ceph Storage ou Red Hat Gluster Storage mas não inclui revisões de design de arquitetura ou orientação em tópicos de configuração avançada, análise de desempenho ou revisões. Solicitações para outras assistências, incluindo, sem limitação, suporte de produção, não estão incluídas no escopo da Subscrição de Pré-Produção. Serviços de consultoria estão disponíveis sob os termos de um acordo escrito separado. Os serviços de subscrição do Red Hat Ceph Storage ou Red Hat Gluster Storage Pre- Production são fornecidos no nível padrão de suporte. EXHIBIT 1.E RED HAT CLOUD INFRASTRUCTURE SUBSCRIPTIONS SUBANEXO 1.E SUBSCRIÇÕES DO RED HAT CLOUD INFRASTRUCTURE
1. Red Hat Cloud Infrastructure Subscriptions 1.
Pre-Production Support. A Red Hat Ceph Storage or Red Hat Gluster Storage Pre- Production Subscription consists of assistance with issues relating to the installation, configuration, administrative tasks and basic trouble-shooting prior to a production deployment (“Pre-Production Purposes”) of the Red Hat Ceph Storage or Red Hat Gluster Storage Software components, but it does not include architectural
Pre-Production Support. Eine Red Hat Ceph Storage oder Red Hat Gluster Storage Pre- Subscription consists of assistance with issues relating to the installation, configuration, administrative tasks and basic trouble- shooting prior to a production deployment (“Pre-Production Purposes”) of the Red Hat Ceph Storage or Red Hat Gluster Storage Software components, but it does not include architectural design reviews or advice, advanced configuration topics, performance analysis or reviews. Requests for other assistance including, but not limited to Production Support are not included within the scope of the Pre-Production Subscription. Consulting services are available under the terms of a separate written agreement. Red Hat Ceph Storage or Red Hat Gluster Storage Pre- Production Subscription Services are provided at the Standard Support level. Production Subscription besteht aus Hilfe bei Problemen im Zusammenhang mit Installation und Konfiguration, administrativen Aufgaben und grundlegender Fehlersuche und –behebung vor dem Einsatz der Komponenen der Red Hat Ceph Storage oder Red Hat Gluster Storage Software in der Produktion („Pre-Production Support-Zwecke“). Dies schließt jedoch keine Prüfung oder Beratung bei der Architekturgestaltung, bei erweiterten Konfigurationsthemen, Leistungsanalysen oder –prüfungen ein. Anfragen nach sonstiger Unterstützung, insbesondere Produktionsunterstützung sind im Umfang der Pre-Production Subscription nicht enthalten. Beratungsdienstleistungen sind nach Maßgabe der Bestimmungen einer separat schriftlich abzuschließenden Vereinbarung erhältlich. Red Hat Ceph Storage oder Red Hat Gluster Storage Pre-Production Subscription Services werden auf Standard-Supportniveau bereitgestellt. EXHIBIT 1.E RED HAT CLOUD INFRASTRUCTURE SUBSCRIPTIONS EXHIBIT 1.E RED HAT CLOUD INFRASTRUCTURE SUBSCRIPTIONS
1. Red Hat Cloud Infrastructure Subscriptions 1. Red Hat Cloud Infrastructure Subscriptions
Pre-Production Support. A Red Hat Ceph Storage or Red Hat Gluster Storage Pre-Production