PRACTICE SUPPORT Clause Samples

PRACTICE SUPPORT. 5.2.1. The Department will provide the Contractor materials relating to behavioral health and the BHOs. The Contractor shall distribute these materials to all of the PCMPs in the Contractor’s PCMP Network. The Department will direct the Contractor on the method for distributing these materials. 5.2.2. The Contractor shall offer support to PCMPs and providers, which may include comprehensive guidance on practice redesign to providing assistance with practice redesign and performance-enhancing activities. As part of this support, the Contractor shall work with PCMPs to ensure readiness for the Primary Care Alternative Payment Methodology (APM). 5.2.3. The Contractor shall conduct a needs assessment for each PCMP in the Contractor’s PCMP Network, and provide tools to each PCMP, as necessary based on the needs assessment, to increase the PCMP’s readiness to become a more effective Medical Home for the Contractor’s Members. 5.2.4. The Contractor shall provide tools to the PCMPs and providers that may include any of the following: 5.2.4.1. Clinical Tools: 5.2.4.1.1. Clinical care guidelines and best practices. 5.2.4.1.2. Clinical screening tools, such as depression screening tools and substance use screening tools. 5.2.4.1.3. Health and functioning questionnaires. 5.2.4.1.4. Chronic care templates. 5.2.4.1.5. Registries. 5.2.4.2. Client Materials: 5.2.4.2.1. Client reminders. 5.2.4.2.2. Self-management tools. 5.2.4.2.3. Educational materials about specific conditions. 5.2.4.2.4. Client action plans. 5.2.4.2.5. Behavioral health surveys and other self-screening tools. 5.2.4.3. Operational Practice Support: 5.2.4.3.1. Guidance and education on the principles of the Medical Home. 5.2.4.3.2. Training on providing culturally competent care. 5.2.4.3.3. Training to enhance the health care skills and knowledge of supporting staff. 5.2.4.3.4. Guidelines for motivational interviewing. 5.2.4.3.5. Tools and resources for phone call and appointment tracking. 5.2.4.3.6. Tools and resources for tracking labs, referrals and similar items. 5.2.4.3.7. Referral and transitions of care checklists. 5.2.4.3.8. Visit agendas or templates. 5.2.4.3.9. Standing pharmacy order templates. 5.2.4.4. Data, Reports and Other Resources: 5.2.4.4.1. Expanded provider network directory. 5.2.4.4.2. Comprehensive directory of community resources. 5.2.4.4.3. Directory of other Department-sponsored resources, such as the managed care ombudsman and nurse advice line. 5.2.4.4.4. Link from main ACC Progr...

PRACTICE SUPPORT. 5.2.1. The Department will provide the Contractor materials relating to behavioral health and the BHOs. The Contractor shall distribute these materials to all of the PCMPs in the Contractor’s PCMP Network. The Department will direct the Contractor on the method for distributing these materials. 5.2.2. The Contractor shall offer support to PCMPs and providers, which may include comprehensive guidance on practice redesign to providing assistance with practice redesign and performance- enhancing activities. The Contractor shall provide tools to the PCMPs and providers that may include any of the following: 5.2.2.1. Clinical Tools: 5.2.2.1.1. Clinical care guidelines and best practices. 5.2.2.1.2. Clinical screening tools, such as depression screening tools and substance use screening tools. 5.2.2.1.3. Health and functioning questionnaires. 5.2.2.1.4. Chronic care templates. 5.2.2.1.5. Registries. 5.2.2.2. Client Materials: 5.2.2.2.1. Client reminders. 5.2.2.2.2. Self-management tools. 5.2.2.2.3. Educational materials about specific conditions. 5.2.2.2.4. Client action plans. 5.2.2.2.5. Behavioral health surveys and other self-screening tools. 5.2.2.3. Operational Practice Support: 5.2.2.3.1. Guidance and education on the principles of the Medical Home. 5.2.2.3.2. Training on providing culturally competent care. 5.2.2.3.3. Training to enhance the health care skills and knowledge of supporting staff. 5.2.2.3.4. Guidelines for motivational interviewing. 5.2.2.3.5. Tools and resources for phone call and appointment tracking. 5.2.2.3.6. Tools and resources for tracking labs, referrals and similar items. 5.2.2.3.7. Referral and transitions of care checklists. 5.2.2.3.8. Visit agendas or templates. 5.2.2.3.9. Standing pharmacy order templates. 5.2.2.4. Data, Reports and Other Resources: 5.2.2.4.1. Expanded provider network directory. 5.2.2.4.2. Comprehensive directory of community resources. 5.2.2.4.3. Directory of other Department-sponsored resources, such as the managed care ombudsman and nurse advice line. 5.2.2.4.4. Link from main ACC Program website to the Contractor’s website of centrally located tools and resources. 5.2.3. Provider Support Accessibility 5.2.3.1. The Contractor shall have an internet-accessible website that contains, at a minimum, all of the following: 5.2.3.1.1. General information about the ACC Program, the Contractor entity, the Contractor’s role and purpose and the principles of a Medical Home. 5.2.3.1.2. A network directory listing provid...

PRACTICE SUPPORT. (a) Manager will provide such management systems or forms as Manager and PC may agree upon and the use of such systems or forms provided by Manager is at the sole discretion of PC. (b) Manager shall assist PC with ensuring the privacy, security and retention of patient medical records in accordance with applicable Laws concerning their confidentiality and retention and subject to a Business Associate Agreement in the form attached as Exhibit A. (c) Manager will assist PC with development, implementation, maintenance and administration of quality assurance and utilization review and management programs, including peer review processes and procedures, for the Online Care Practice. (d) In consultation with PC, Manager shall assist in establishing and maintaining a risk management program for the Online Care Practice.

PRACTICE SUPPORT. (a) Manager will provide such management systems or forms as Manager and PC may agree upon and the use of such systems or forms provided by Manager is at the sole (a) discretion of PC. (b) Manager shall assist PC with ensuring the privacy, security and retention of patient medical records in accordance with applicable Laws concerning their confidentiality and (b) retention and subject to a Business Associate Agreement in the form attached as Exhibit A. (c) Manager will assist PC with development, implementation, maintenance and administration of quality assurance and utilization review and management programs, including (c) peer review processes and procedures, for the Online Care Practice. (d) In consultation with PC, Manager shall assist in establishing and maintaining a risk management program for the Online Care Practice.

PRACTICE SUPPORT. 5.2.1. The Department will provide the Contractor materials relating to behavioral health and the BHOs. The Contractor shall distribute these materials to all of the PCMPs in the Contractor’s PCMP Network. The Department will direct the Contractor on the method for distributing these materials. 5.2.2. The Contractor shall offer support to PCMPs and providers, which may include comprehensive guidance on practice redesign to providing assistance with practice redesign and performance-enhancing activities. As part of this support, the Contractor shall work with PCMPs to ensure readiness for the Primary Care Alternative Payment Methodology (APM). 5.2.3. The Contractor shall conduct a needs assessment for each PCMP in the Contractor’s PCMP Network, and provide tools to each PCMP, as necessary based on the needs assessment, to increase the PCMP’s readiness to become a more effective Medical Home for the Contractor’s Members. 5.2.4. The Contractor shall provide tools to the PCMPs and providers that may include any of the following: 5.2.4.1. Clinical Tools:

PRACTICE SUPPORT. 5.2.1. The Department will provide the Contractor materials relating to behavioral health and the BHOs. The Contractor shall distribute these materials to all of the PCMPs in the Contractor’s PCMP Network. The Department will direct the Contractor on the method for distributing these materials. 5.2.2. The Contractor shall offer support to PCMPs and providers, which may include comprehensive guidance on practice redesign to providing assistance with practice redesign and performance- enhancing activities. The Contractor shall provide tools to the PCMPs and providers that may include any of the following: 5.2.2.1. Clinical Tools: 5.2.2.1.1. Clinical care guidelines and best practices. 5.2.2.1.2. Clinical screening tools, such as depression screening tools and substance use screening tools. 5.2.2.1.3. Health and functioning questionnaires. 5.2.2.1.4. Chronic care templates. 5.2.2.1. 5. Registries. 5.2.2.2. Client Materials: 5.2.2.2.1. Client reminders. 5.2.2.2.2. Self-management tools.

PRACTICE SUPPORT. In order to assist the medical practitioner in maintaining a high standard of service to his patients the Health Service Executive shall appoint a practising general practitioner to act as a practice support for the medical practitioner. The functions of the doctor so appointed shall be: • to improve overall performance of the medical practitioner, • to assist a medical practitioner who is meeting difficulties in meeting the requirements of the contract,