Post Mortem Reports. LiveWorld will provide post mortem reports after each Severity 1 or 2 failure. The report will explain the root cause of the problem, and provide the short-term solution implemented to mitigate the issue and a long-term solution for preventing the problem. This document should be emailed to the following eBay Operations email address: s▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇. eBay will provide LiveWorld a weekly list of opened cases for LiveWorld Services.
Appears in 2 contracts
Sources: Liveworld Services Agreement (Liveworld Inc), Liveworld Services Agreement (Liveworld Inc)