Common use of Porting Clause in Contracts

Porting. 7.1 Where access to the Cloud Voice Service is facilitated through number porting from a current supplier (the “Ported Number”), the Customer authorises the Supplier to (i) have the numbers from the current supplier listed in the appendices of the Order Form; (ii) have the Ported Number routed by the Supplier instead of the current supplier and; (iii) to forward appropriate details of the Customer’s porting application for the Cloud Voice Service to the Supplier. 7.2 The Customer will receive advance notification of the change of supplier of the Ported Number from the current supplier to the Supplier. The Supplier’s ability to provide the Cloud Voice Service is subject to the current supplier porting the Ported Number to the Supplier. The Supplier shall not be liable if there are any issues with the availability, suitability or any other issue with the Cloud Voice Services caused by a failure to transfer numbers unless such failure is due to the Supplier’s error or omission. 7.3 The Customer understands and accepts that all services linked to the original number will be automatically terminated upon completion of the number porting including, but not limited to broadband service, Redcare Alarm, Fax, PDQ & Franking machines and monitoring services such as alarms and utility meters. Other services such as, but not limited to, 1571/Call Minder, Call Barring and Call Diversion will also be ceased. Any messages left via the 1571/Call Minder service will be lost. The Customer must arrange at its own cost availability of such services from other suppliers or over other lines and numbers. Failure to do so will result in disruption to the Customer’s business and the Supplier shall not take any responsibility for service loss as result of number porting. 7.4 The Customer shall be responsible for any potential contract termination or porting charges which may arise from the termination of the Customer’s contract with its existing supplier. 7.5 The Customer accepts that Number Porting is governed by regulation and is managed by multiple carriers and telecommunications operators and as a result the Supplier is not in control of the duration or outcome of the process. The Supplier shall not be held liable in any way for any Number Porting related issues, faults or errors howsoever caused. 7.6 The Customer accepts all charges and fees associated with Number Porting including submissions, rejections, re- submissions and export. Charges are as per the Supplier’s current price list. 7.7 From time to time and during the process of switching suppliers, the Supplier may port the Customer’s telephone number(s) between its upstream suppliers as a general internal practice. The Supplier shall not be required to notify the Customer of this internal network change nor seek the Customer’s consent. 7.8 On contract termination, any telephone numbers still required by the Customer that are listed under this Agreement must be ported from the Supplier within three (3) months of the date of termination. After this date any remaining numbers will be de-activated, removed from Web Portal and will no longer be available for porting.