Common use of Personal Support Clause in Contracts

Personal Support. 16.1 The Service Users should be actively involved in determining their own routines for what they do and when they do it. They must be consulted about any changes which affect them. 16.2 Whilst the Service Provider and its employees must be concerned to maintain the independence of each service user they will recognise that physical help with bathing, using the toilet, meals and other functions may be required in some cases. The Service Provider will provide such assistance in a manner that minimises dependence, preserves privacy and maintains the dignity of the users. 16.3 The Service Provider will ensure that the inequalities in health care are minimised by ensuring that: • all individuals are supported by the Service Provider in offering support/carrying out the identification of their health care needs • assistance is provided to the individual to reflect what is in the Health Action Plan • training is facilitated as required to ensure that individuals and staff have the required competencies to meet individual need • training is purchased as required to ensure that individuals and staff have the required competencies to meet individual need 16.4 The Service Provider will ensure that any medication used by the service user is handled, administered and stored with due regard for the safety and well-being of the individual and in line with the Council’s current policy in relation to the administration of medication. (Appendix 5) 16.5 The Service Provider will ensure that service users have access to leisure and recreational facilities, and educational and employment opportunities. 16.6 The activities that service users do during the day should have developing relationships as a key aim, and should be designed and supported accordingly. 16.7 The Service Provider will, wherever possible, seek to find and develop natural and informal support arrangements (the task of the service becomes one of co-ordinating and nurturing, rather than exclusively providing, the range of support). 16.8 Service users should be supported in maintaining contact (or renewing contact) with family members. Existing relationships should be respected and sustained. 16.9 Service users should be encouraged to self-advocate, or if they wish, to appoint an advocate to support them. Service users should be given privacy to see their representatives as and when they choose. 16.10 Where services are provided within an individuals house staff should eat meals with the service users unless there are compelling reasons not to do so. 16.11 In respect of the provision of meals it will be the Service Providers responsibility to ensure that the preparation of meals etc., complies with all relevant hygiene and food safety practices and, as appropriate, legislation.