Common use of Personal Service Delivery Clause in Contracts

Personal Service Delivery. The service delivery team – staff and volunteers – will treat customers and each other with courtesy, dignity, and respect. • Introduce themselves by name; • Listen carefully and patiently to customers; • Be responsive to cultural and linguistic needs; • Explain procedures clearly; and • Build on the strengths of families and communities. Service Access Service providers will work proactively to facilitate customer access to services. • Provide services as promptly as possible; • Provide clear directions and service information; • Outreach to the community and promote available services; • Involve families in service plan development; and • Follow-up to ensure appropriate delivery of services.

Personal Service Delivery. The service delivery team – staff and volunteers – will treat customers and each other with courtesy, dignity, and respect. • Introduce themselves by name; name • Listen carefully and patiently to customers; customers • Be responsive to cultural and linguistic needs; needs • Explain procedures clearly; and clearly • Build on the strengths of families and communities. communities Service Access Service providers will work proactively to facilitate customer access to services. • Provide services as promptly as possible; possible • Provide clear directions and service information; information • Outreach to the community and promote available services; services • Involve families in service plan development; and development • Follow-up to ensure appropriate delivery of services.