Performs. device configuration, configuration changes, installs updates to device software (filters, profiles and patches), resolves known issues. Monitors device health and performance using pre- set or standard dashboards and reports. Creates new dashboards, queries and reports for use by support team and customers. Troubleshoots new or unknown issues escalated from Tier1 Engineers, directs Tier1 to resolve issue or escalate to Tier3. Supervises Tier 1 Engineers. Three (3) or more years of IT security experience with managing devices of similar type.
Appears in 2 contracts
Samples: pubext.dir.texas.gov, pubext.dir.texas.gov
Performs. device configuration, configuration changes, installs updates to device software (filters, profiles and patches), resolves known issues. Monitors device health and performance using pre- pre-set or standard dashboards and reports. Creates new dashboards, queries and reports for use by support team and customers. Troubleshoots new or unknown issues escalated from Tier1 Engineers, directs Tier1 to resolve issue or escalate to Tier3. Supervises Tier 1 Engineers. Three (3) or more years of IT security experience with managing devices of similar type.
Appears in 1 contract
Samples: pubext.dir.texas.gov
Performs. device configuration, configuration changes, installs updates to device software (filters, profiles and patches), resolves known issues. Monitors device health and performance using pre- set or standard dashboards and reports. Creates new dashboards, queries and reports for use by support team and customers. Troubleshoots new or unknown issues escalated from Tier1 Engineers, directs Tier1 to resolve issue or escalate to Tier3. Supervises Tier 1 Engineers. Three (3) or more years of IT security experience with managing devices of similar typeperforming ATH assessments.
Appears in 1 contract
Samples: pubext.dir.texas.gov