Performance Management Regime Objectives Sample Clauses
Performance Management Regime Objectives. 1.1 The objective of the performance management regime is to incentivise the Service Provider to meet defined service levels (each a “Service Level” or “SL”) during the Operational Phase.
Performance Management Regime Objectives. 2.1 The objective of the performance management regime is to encourage the Service Provider to meet the Service Levels by measuring performance against a range of Performance Indicators.
2.2 The Performance Indicators have been selected to reflect areas of the Services which are essential in order to deliver an acceptable level of service performance, and to minimise the level of safety and security risk that TfL staff are exposed to.
2.3 Service failure points (“Service Failure Points”) have been set for each performance measure, to reflect the relative impact of failure to meet the Acceptable Service Level for the performance measure.