Common use of Performance Increases Clause in Contracts

Performance Increases. (a) In determining the Performance Increase, if any, to which an employee is entitled, the Company shall use the following factors: Team Resolve SLA *** Meeting or exceeding Branch Resolve SLA Performance Target. The resolve targets are: Year 1 - 75%, Year 2 - 80%, Year 3 - 82%. The branch must meet or exceed the applicable yearly target to achieve the 10% weighting. 10% Revisit(s) Revisit - All Service call types are included. Serial number based, on second call generated on that serial number within three days (72 hours), upon closing of the first call. 30% Parts Management Defective Parts over 7 days (% of weeks over target). Surplus Parts (% of weeks over target). 30% Compliance Report/Process Work Order Compliance, including without limitation real-time updating of comments and appropriate work order call code closure Daily Key Audits Quarterly Key Audits Work Order when Completed 30% Quality No P1 work orders within 72 hours of the install completion. 40% Parts Management Daily management of install parts to ensure accurate record keeping of parts usage and status 30% Compliance Report/Process Work Order Compliance, including without limitation real-time updating of comments and appropriate work order call code closure WP Time vs. ▇▇▇ Install procedure compliance and preparedness (install guide, tools and safety equipment) 30% (b) On a monthly basis employees shall be provided with a spreadsheet setting out their performance in respect of the above factors. Employees shall be allowed time to discuss the results on the spreadsheet upon request.

Performance Increases. (a) In determining the Performance Increase, if any, to which an employee is entitled, the Company shall use the following factors: Team Resolve SLA *** Meeting or exceeding Branch Resolve SLA Performance Target. The resolve targets are: Year 1 - 75– 88.6%, Year 2 - 80– 89.2%, Year 3 - 82– 90.1%. The branch must meet or exceed the applicable yearly target to achieve the 10% weighting. 10% Revisit(s) Team SLM 7D Revisit - All Service call types are included. Serial number based, on second call generated on **** Percentage of SRs that serial number had a revisit within three 7 days (72 hours), upon closing Number of the first call. 30calls that had a revisit within 7 days / Number of opportunities Target – 10.7% 10% Team FLM 7D Revisit **** Percentage of SRs that had a revisit within 7 days Number of calls that had a revisit within 7 days / Number of opportunities Target – 14.1% 10% Parts Management Defective Parts over 7 days (% of weeks over 20% Management target). Surplus Parts (% of weeks over target). 30Target - 85% Aged In Transits Technician returns to the FSL and Central that are over 7 days, objective $0, annual compliance of 87% Yr. 1, 90% Yr. 2, 94% Yr. 3. 20% Compliance Report/Process Work Order Compliance, including without limitation real-time updating of comments and appropriate work order call code closure 30% Daily Key Audits Quarterly Key Audits RTU (Real Time Updates) – Target – 88% Work Order when Completed 30% ****As defined by the Employer Quality No P1 work orders within 72 hours of the install completion. 40% Parts Management Daily management of install parts to ensure accurate record keeping of parts usage and status 30% Compliance Report/Process Work Order Compliance, including without limitation real-time updating of comments and appropriate work order call code closure WP Time vs. ▇▇▇ PAT Install procedure compliance and preparedness (install guide, tools tools, and safety equipment) 30% (b) On a monthly basis employees shall be provided with a spreadsheet setting out their performance in respect of the above factors. Employees shall be allowed time to discuss the results on the spreadsheet upon request.