Performance Expectation. Zero loss of service due to downtime. If service levels fall below the Performance Expectation within a reporting month, root cause analysis and joint problem resolution will be implemented within thirty (30) days. Specific time-frames will be listed relative to performance.
Appears in 21 contracts
Sources: Interconnection Agreement, Interconnection Agreement, Interconnection Agreement
Performance Expectation. Zero loss of service due to downtime. If service levels fall below the Performance Expectation within a reporting month, root cause analysis and joint problem resolution will be implemented within thirty (30) days. Specific time-time frames will be listed relative to performance.
Appears in 8 contracts
Sources: Interconnection Agreement, Interconnection Agreement, Interconnection Agreement