PC Access Services Post-Launch Technical Support Clause Samples
The "PC Access Services Post-Launch Technical Support" clause defines the obligations and scope of technical assistance provided after the launch of PC access services. Typically, this clause outlines the duration, response times, and types of support available to users or clients, such as troubleshooting, bug fixes, and system updates following deployment. Its core function is to ensure ongoing operational reliability and user satisfaction by addressing technical issues that may arise after the service goes live.
PC Access Services Post-Launch Technical Support. After the Launch of ------------------------------------------------ Recipient's PC Access Services, Service Provider shall provide Recipient with Technical Support in English that equals two (2) qualified full-time employees. From Service Provider's offices in the USA, Service Provider shall provide such Technical Support with Service Provider's international support team, which shall have at least one qualified staff member whose native language is the language of the relevant country in the Territory, via e-mail and telephone during such team's normal office hours or, in emergencies, during non-business hours, including Network and Host Operational Support and JV Assistance on a 24 hours per day, 7 days per week basis. In the event the foregoing method of providing remote technical support is not practical, Recipient shall send one or more Designated Contacts (as defined in Section 2.1(b) above) to Service Provider's offices in the USA or, upon Recipient's request with Service Provider's consent, not to be unreasonably withheld, Service Provider personnel shall travel to Recipient to provide necessary Technical Support.