Password Reset. This service will normally be provided directly by the IT Service Desk and should be delivered well within the target timeframe. AD Accounts Modify Password Reset 1 hour The IT Service Desk provides support for all IT network accounts. This includes services such as name changes and account creation and deletion. All requests for additions or changes to accounts must be passed via the HR department.
Appears in 2 contracts
Sources: It Service Level Agreement, It Service Level Agreement