Partner Managed. Under this option, Integrator may take the First Call from the End User and may open a case with Cisco on behalf of the End User using End User's Support Agreement number. At all times the End User has the option of calling Cisco directly for support. In addition, Integrator may request email notification whereby Cisco notifies Integrator of End User activity with Cisco.
Appears in 2 contracts
Sources: Systems Integrator Agreement (I Sector Corp), Systems Integrator Agreement (I Sector Corp)