Common use of OUR STAFF Clause in Contracts

OUR STAFF. 3.1 We will exercise reasonable care and skill to meet your individual needs as set out in the Care and Support Plan and to provide suitably trained, sufficiently skilled, experienced and competent Care & Support Workers to provide the Service. 3.2 We will ensure that the Service is provided as close as reasonably possible to the times agreed between us from time to time. In the event that it is necessary for a Care & Support Worker to attend your Home at a different time to that agreed, We will give you as much notice as possible. 3.3 We will endeavour to supply a small team of named Care & Support Workers to supply the service to you. However, annual leave, sickness, availability and unforeseen events may require us to supply an alternative worker. We will endeavour to give you as much advance notice as circumstances allow. 3.4 If a Care & Support Worker fails to attend your home, or you are not satisfied with the standard of the service, you must notify us without delay. This does not affect your right to make a complaint in accordance with Our Complaints Procedure at a later stage.