Our service promise Sample Clauses

Our service promise. If you experience a problem, we’ll always try to resolve it as quickly as possible. Please inform any member of staff. We publish our complaints procedures at ▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇.▇▇/▇▇▇▇▇▇▇▇-▇▇▇▇/▇▇▇▇▇▇▇-▇▇ If you are dissatisfied with the outcome of a complaint you have made to us, you may be eligible to refer the matter to the Financial Ombudsman Service (‘FOS’). To understand whether you are eligible to refer the matter to the FOS, please speak to the FOS directly or refer to the FOS’ website at www.financial- ▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇. Details of how to contact the FOS can also be found on our Website. Conditions of Use 1. Each Cardholder must sign their Card as soon as they receive it. 2. The Cardholder must not allow any other person to use the Card, Card number, Security Code or PIN and must always keep them safe. The Cardholder must always follow any instructions we give in connection with the use and safekeeping of the Card, Card number and PIN. 3. The Cardholder must memorise the PIN and then destroy the slip on which it is printed. The PIN must be kept secret. Do not let anyone else know it or use it. 4. The Cardholder should not write the PIN on the Card or on anything which is kept at any time with the Card. 5. In the event of any loss, theft, or possible misuse of the Card, the Cardholder must give us or our agents any information or help we ask for, and assist us to recover the Card where relevant. We may pass the information provided to the police or any other relevant third party. 6. If a Card is found after you or the Cardholder has told us it has been lost or stolen, it must not be used. The Cardholder must ensure it is destroyed immediately by cutting off the bottom left-hand corner through the smartcard chip. 7. If we or you ask the Cardholder to return the Card to us or the Business Representative, the Cardholder must do so immediately, with the bottom left-hand corner cut off through the smartcard chip. 8. The Cardholder Account may only be used for the purposes of your business and may not be used for any other purposes, including personal, family or household purposes. You remain liable to us for all Card Transactions and any Charges until payment is made of the full amount owing. 9. Where there is more than one Cardholder Account, each Cardholder is responsible to you for checking their Cardholder Statement. 10. Cardholders must not exceed their Cardholder Limit. 11. You are liable for payment of all reasonable expenses we incur: 1....