Common use of Our Service Level Commitment Clause in Contracts

Our Service Level Commitment. a) Availability of Altia Service(s). Altia will take commercially reasonable efforts to avoid Unavailable Time for Altia Service(s) and aspire to 99% availability of Altia Service(s) for each calendar year. This aspirational availability does not include Scheduled Maintenance, or any Unavailable Time caused by Customer Systems or Hardware, Telecommunications Service Provider(s), or Third Party Service Provider(s). b) Availability of Altia Service(s) Support under this SLA. Altia Service(s) Support is available 24-hours per day, 7 days per week for incidents of Unavailable Time, in absence of a failing due to Customer Systems or Hardware.

Our Service Level Commitment. ‌ a) Availability of Altia Service(s). Altia will take commercially reasonable efforts to avoid Unavailable Time for Altia Service(s) and aspire to 99% availability of Altia Service(s) for each calendar year. This aspirational availability does not include Scheduled Maintenance, or any Unavailable Time caused by Customer Systems or Hardware, Telecommunications Service Provider(s), or Third Party Service Provider(s). b) Availability of Altia Service(s) Support under this SLA. Altia Service(s) Support is available 24-hours per day, 7 days per week for incidents of Unavailable Time, in absence of a failing due to Customer Systems or Hardware.