Our Service Level Commitment Clause Samples

Our Service Level Commitment. Due to circumstances beyond the control of the Online Bill Paying service, some transactions may take longer to be credited to your account. Generally, these extended timeframes are a result of delays in handling and posting of payments by Payees or financial institutions. We will bear responsibility for any late payment‐ related charges up to $50.00 should a payment post after its Due Date as long as the payment was scheduled in accordance with the guidelines described under "Online Bill Payment Scheduling" in this Agreement. We will use our best efforts to make all your payments properly. However, we shall incur no liability and any Online Bill Payment Service Guarantee shall be void if the Online Bill Paying service is unable to complete any payments initiated by you because of the existence of any one or more of the following circumstances: A. If, through no fault of the Online Bill Paying service, your Payment Account does not contain sufficient funds to complete the transaction or the transaction would exceed the credit limit of your overdraft account; B. The Online Bill Payment service processing center is experiencing difficulties which prevent the processing of payments and you know or have been advised by us about the issue before you execute the transaction; C. You have not provided us with the correct Payment Account information, or the correct name, address, phone number, or account information for the Payee; and/or, D. Circumstances beyond control of the Online Bill Paying service (such as, but not limited to, fire, flood, or interference from an outside force) prevent the proper execution of the transaction and we have taken reasonable precautions to avoid those circumstances. Provided none of the foregoing exceptions are applicable, if the Online Bill Paying service causes an incorrect amount of funds to be removed from your Payment Account or causes funds from your Payment Account to be directed to a Payee which does not comply with your Payment Instructions, we shall be responsible for returning the improperly remitted funds to your Payment Account, and for directing to the proper Payee any previously misdirected transactions, and, if applicable, for any late payment‐related charges up to $50.