Common use of Our Guarantee Clause in Contracts

Our Guarantee. a) Goods will be subject to the Guarantee on the following basis: - i) The PVCu profile used in the frame construction of the Goods in respect of colour, stability, shape retention, impact strength retention and resistance from laden atmosphere, salt, cement mortars and certain other materials used in the building industry will be guaranteed for 10 years from installation and this will include the cost of labour. In the case of wood grain products, the guarantee shall be for a period of 7 years for the profiles surface laminated film and 10 years in all other respects as detailed above. ii) Sealed glass units supplied and fitted with our frames will be guaranteed for a period of 5 years from installation including the cost of labour; Sealed units not supplied in conjunction with our frames will be guaranteed for a period of 1 year. Glass breakages are not covered in the guarantee and any external marks on the glass need to be reported within 7 days of fitting. Visual marks are considered if they fall outside of the current Glass and Glazing Federation’s inspection guidelines for visual quality of insulating glass units. iii) The conservatory roof structure will be guaranteed for 10 years from the date of installation. iv) The materials used in the construction of the conservatory foundations, walls and floor will be guaranteed for a period of 5 years from installation. v) All electrical items supplied will be guaranteed for a period of 24 months from installation vi) All other ancillary items including laminate and ceramic flooring are guaranteed for 12 months from installation Please note that tiled floors are not guaranteed against cracking b) The Guarantee will only be issued once We have notified you that you have paid all money due to Us under the Contract. c) All fixtures and fittings including locks, handles and hinges carry a manufacturer’s guarantee and are not subject to the terms of the Guarantee. d) The Guarantee is personal to You. The benefit of it can be transferred to the next immediate owner(s) of the premises at which the Goods are installed (and only to such person or persons) provided that:- i) The new owner provides Us with such information as We require prior to the premises being transferred to him or her; and ii) Either You or the new owner pays us a fee of £350 plus VAT. iii) This transfer of guarantee must be completed within six months of the transfer of the property to the new owner. e) Our liability under the Guarantee does not include (among other things) the following: - i) Any fault arising from fair wear and tear, deliberate or accidental damage, negligence, abnormal working conditions, failure to follow instructions, misuse or alteration or repair of the Goods without our written approval. f) Any loss or costs, expenses or claims due to water ingress or storm damage as a result of (but not limited to) acts of God or extreme weather conditions. g) Any loss or damage, costs expense or claims due to subsidence, ground heave or landslip as a result of natural ground movement, the forces of nature or weather conditions including any settlement caused as a result of shrinkage or expansion of the ground. h) Any detrimental effects to any of the materials used by Us and caused directly or indirectly as a result of natural phenomena. i) Any damage or breakage to sealed glass units or polycarbonate sheets, accidental or otherwise, caused as a result of external or unknown factors. j) The Guarantee is dependent on You maintaining the Goods properly, including following the simple maintenance procedure where applicable.  Regularly washing the PVCu profile with warm soapy water  Regularly clearing gutters of fallen leaves and other debris  Keeping roof panels / units clear of ▇▇▇▇ etc especially at the junctions of the framing.  Following any manufactures guidelines on ancillary components i.e., locks, hinges etc. k) This guarantee is in addition to your legal rights in relation to the Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. l) Please also refer to clauses 10 and 13 of this document.

Our Guarantee. a) Goods will be subject to the Guarantee on the following basis: -basis:- ia.i) The the PVCu profile used in the frame construction of the Goods in respect of colour, stability, shape retention, impact strength retention and resistance from laden atmosphere, salt, cement mortars and certain other materials used in the building industry will be guaranteed for 10 years from installation and this will include the cost of labour. In the case of wood grain products, the guarantee shall be for a period of 7 years for the profiles surface laminated film and 10 years in all other respects as detailed above. a. ii) Sealed sealed glass units supplied and fitted with our frames will be guaranteed for a period of 5 10 years from installation including the cost of labour; Sealed units not supplied in conjunction with our frames will be guaranteed for a period of 1 year. Glass breakages are not covered in ; a.iii) the guarantee and any external marks on the glass need to be reported within 7 days of fitting. Visual marks are considered if they fall outside of the current Glass and Glazing Federation’s inspection guidelines for visual quality of insulating glass units. iii) The conservatory roof structure and all ancillary components forming part thereof will be guaranteed for 10 years from the date of installation.; iva.iv) The the materials used in the construction of the conservatory foundations, walls and floor will be guaranteed for a period of 5 years from installation.; va.v) All all electrical items supplied will be guaranteed for a period of 24 months from installation vi▇.▇▇) All all other ancillary items including laminate and ceramic flooring are guaranteed for 12 months from installation Please note that tiled floors are not guaranteed against cracking b) The Guarantee will only be issued once We have notified you that you have paid all money due to Us under the Contract. c) All fixtures and fittings including locks, handles and hinges carry a manufacturer’s guarantee and are not subject to the terms of the Guarantee. d) The Guarantee is personal to You. The benefit of it can be transferred to the next immediate owner(s) of the premises at which the Goods are installed (and only to such person or persons) provided that:- id.i) The the new owner provides Us with such information as We require prior to the premises being transferred to him or her; and iid.ii) Either either You or the new owner pays us a fee of £350 250 plus VAT. iii) This transfer of guarantee must be completed within six months of the transfer of the property to the new owner. e) Our liability under the Guarantee does not include (among other things) the following: - i) Any fault arising from fair wear and tear, deliberate or accidental damage, negligence, abnormal working conditions, failure to follow instructions, misuse or alteration or repair of the Goods without our written approval. f) Any loss or costs, expenses or claims due to water ingress or storm damage as a result of (but not limited to) acts of God or extreme weather conditions. g) Any loss or damage, costs expense or claims due to subsidence, ground heave or landslip as a result of natural ground movement, the forces of nature or weather conditions including any settlement caused as a result of shrinkage or expansion of the ground. h) Any detrimental effects to any of the materials used by Us and caused directly or indirectly as a result of natural phenomena. i) Any damage or breakage to sealed glass units or polycarbonate sheets, accidental or otherwise, caused as a result of external or unknown factors. j) The Guarantee is dependent on You maintaining the Goods properly, including following the simple maintenance procedure where applicable.  Regularly washing the PVCu profile with warm soapy water  Regularly clearing gutters of fallen leaves and other debris  Keeping roof panels / units clear of ▇▇▇▇ etc especially at the junctions of the framing.  Following any manufactures guidelines on ancillary components i.e., locks, hinges etc. k) This guarantee is in addition to your legal rights in relation to the Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. l) Please also refer to clauses 10 and 13 of this document.following:-

Our Guarantee. a) Goods we supply will be subject to the Guarantee on the following basis: - i) The PVCu profile used in the frame construction of the Goods in respect of colour, stability, shape retention, impact strength retention and resistance from laden atmosphere, salt, cement mortars and certain other materials used in the building industry will be guaranteed for 10 years from installation and this will include the cost of labour. In the case of wood grain products, the guarantee shall be for a period of 7 years for the profiles surface laminated film and 10 years in all other respects as detailed above. ii) Sealed glass units supplied and fitted with our frames will be guaranteed for a period of 5 years from installation including the cost of labour; Sealed units not supplied in conjunction with our frames will be guaranteed for a period of 1 year. . iii) Glass breakages are not covered in the guarantee and any external marks on the glass need to be reported within 7 days of fitting. Visual marks are considered if they fall outside of the current Glass and Glazing Federation’s inspection guidelines for visual quality of insulating glass units. This is summarised in appendix A of this document. iiiiv) The conservatory roof structure will be guaranteed for 10 years from the date of installation. ivv) The materials used in the construction of the conservatory foundations, walls and floor will be guaranteed for a period of 5 years from installation. vvi) All electrical items supplied will be guaranteed for a period of 24 months from installation vivii) All other ancillary items including laminate and ceramic flooring are guaranteed for 12 months from installation Please note that tiled floors are not guaranteed against cracking. viii) Our guarantee only covers installation and materials supplied by Us. b) The Guarantee will only be issued once We have notified you that you have paid all money due to Us under the Contract. c) All fixtures and fittings including locks, handles and hinges carry a manufacturer’s guarantee and are not subject to the terms of the Guarantee. d) The Guarantee is personal to You. The benefit of it can be transferred to the next immediate owner(s) of the premises at which the Goods are installed (and only to such person or persons) provided that:- i) The new owner provides Us with such information as We require prior to the premises being transferred to him or her; and ii) Either You or the new owner pays us a fee of £350 plus VAT. iii) This transfer of guarantee must be completed within six months of the transfer of the property to the new owner. e) Our liability under the Guarantee does not include (among other things) the following: - i) Any fault arising from fair wear and tear, deliberate or accidental damage, negligence, abnormal working conditions, failure to follow instructions, misuse or alteration or repair of the Goods without our written approval. fi) Any loss or costs, expenses or claims due to water ingress or storm damage as a result of (but not limited to) acts of God or extreme weather conditions. gii) Any loss or damage, costs expense or claims due to subsidence, ground heave or landslip as a result of natural ground movement, the forces of nature or weather conditions including any settlement caused as a result of shrinkage or expansion of the ground. hiii) Any detrimental effects to any of the materials used by Us and caused directly or indirectly as a result of natural phenomena. iiv) Any damage or breakage to sealed glass units or polycarbonate sheets, accidental or otherwise, caused as a result of external or unknown factors. jv) Any cost associated for allowing access to the property e.g. keyholders time etc. f) The Guarantee is dependent on You maintaining the Goods properly, including following the simple maintenance procedure where applicable.  • Regularly washing the PVCu profile with warm soapy water  • Regularly clearing gutters of fallen leaves and other debris  • Keeping roof panels / units clear of ▇▇▇▇ etc especially at the junctions of the framing.  • Following any manufactures guidelines on ancillary components i.e., locks, hinges etc. kg) This guarantee is in addition to your legal rights in relation to the Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. lh) Please also refer to clauses 10 and 13 of this document.