Common use of OUR COMMITMENT TO YOU Clause in Contracts

OUR COMMITMENT TO YOU. We are an organisation that is committed to fairness and ensuring that we enable those who wish to play, perform, broadcast and make available our music outside the home environment, can do so by getting the permission they need to play or perform the music they want. We are committed to make the whole process of getting permission to use our music, as quick, easy and affordable as possible. We are committed to providing an excellent service to our customers, which is courteous, helpful and timely in dealing with queries and requests. In all your dealings with IMRO you can expect that: ▪ Our staff will be courteous and professional; ▪ We have trained our staff to ensure they understand the contents of this Code of Conduct; ▪ Your music licensing requirements will be clearly explained to you; ▪ Our processes are clear and transparent; ▪ We respond to your queries straight away if possible and in any event within 10 working days of receipt; ▪ We will respond to a request without undue delay indicating, among other things, the information needed in order for IMRO to decide whether to offer a licence; ▪ We will treat you fairly in relation to other customers and users in similar circumstances; and ▪ We will correct any agreed errors as quickly as possible.