Other Party. The <position>, currently <name>, is authorised to bind the Other Party in so far as the performance of the Contract is concerned. The SLA forms part of the Maintenance Contract and defines the agreed service level. To ensure that the SLA is in keeping with the Terms and Conditions, the main service levels for the Deliverable must be included in the Contract. Important service levels are in any event those for which a discount may be deducted from the Fee in accordance with article 7.3. Finally, the following terms from article 68 of the ARBIT should be used in the SLA: Corrective Maintenance: the tracing and resolution by the Other Party of Faults reported by the Contracting Authority or Faults that have otherwise become known to the Other Party. Repair Time: the periods, expressed in Service Hours, between the moment when a Fault is reported to the Other Party and the moment it is resolved.
Appears in 2 contracts
Sources: Contract for Services, Contract for Services