Orders Procedure. Seller shall accept or reject an Order by confirming or rejecting the order by written confirmation (including electronic communication such as email or EDI) within (a) two (2) business days of receipt of the Order for domestic shipments or (b) five (5) business days of receipt of the Order for import shipments (“Order Response”). If Seller fails to issue an Order Response within the applicable timeframe, the Order will be deemed accepted by Seller.
Orders Procedure. Ordering and communicating channels. The Contractor shall provide following channels for the Service orders and other related matters, which can be used by the Company’s Representatives without any interference: telephone line for the Service orders and communication on business days from 8:30 to 17.00: phone: [●]; e-mail address for the Service orders and communication on business days from 8:30 to 17.00: e-mail: [●]; 24-hour helpline for the Service requests and communication regarding solving urgent issues outside working hours and on weekends: phone: [●] and e-mail: [●]. Electronic reservation systems. The Contractor shall use electronic reservation systems in order to provide the Services.
Orders Procedure
