Operator Obligations. 7.1.1 Each Operator agrees, for its respective Route(s), to provide a range of Route and/or Service marketing material including, timetable leaflets, website, advertising, social networking, electronic communications, PR, and other techniques as may be appropriate in furtherance of the Purpose. 7.1.2 At least fifty six (56) days prior to any Service Change Date, the relevant Operator shall provide to Nexus final full stop specific and accurate timetable and route details in EBSR format and shall provide Transxchange scheduling files (including running board data) once running boards have been finalised by the Operator. 7.1.3 At least fourteen (14) days prior to any Service Change Date, the relevant Operator shall provide to Nexus timetables (expressed using the 24-hour clock) in both hard copy and electronic copy. The timetables / materials shall show clearly the effective date of such change to a Service and include a map or diagram of the Route, the main stopping points and contact details for further information, lost property, comments and suggestions. Timetables for all 'part-secured' services shall be produced and, subject to the provisions of this Clause 7.1.3, funded by the commercial operators and include full details of the secured journeys regardless of the contracted Operator. Where changes to 'part-secured' services are instigated by Nexus, Nexus shall fund the production of new timetables. 7.1.4 Each Operator shall (at its own cost) provide to Nexus a sufficient quantity of printed timetables, maps and fares information to allow Nexus to distribute such information to Nexus travel shops, local council libraries and customer service centres. 7.1.5 Each Operator shall provide to Nexus data on the location of all local service buses in Tyne and Wear to feed the Nexus real time information platform. Such data shall be provided in industry standard format (being (a) Transxchange scheduling files; and (b) SIRI Feeds (with sufficient details to permit cross-trip prediction) or such other formats as Nexus and the Operators may agree in writing in accordance with the RTI/AVL data sharing arrangements that Nexus and the Operators have in place at such time, or as Nexus and the Operators may otherwise agree) and at no cost to Nexus. 7.1.6 Each of Stagecoach, Go North East and Arriva shall provide a journey planner on its website and a supporting smart phone application to offer real time 'at stop' information for customers. 7.1.7 Each Operator agrees that any vehicle used by it in providing the Services shall carry a partnership logo externally and internally. The Parties agree that the partnership logo will be such that the integrity of any other branding shall not be compromised and such that commercial advertising space shall not be compromised. 7.1.8 Each Operator agrees that any vehicle used by it in providing the Services shall carry a Network One promotional advertisement internally that shall promote the availability of Network One multi-modal and multi-operator tickets. 7.1.9 Each Operator shall provide or procure the provision of all bus information to customers consisting of timetable leaflets, maps and fare information, other than as set out in Clauses 7.1.3 and 7.2.1. 7.1.10 Each Operator shall ensure that new buses which it operates in Tyne and Wear are fitted with free wifi equipment and that such buses operate on appropriate Routes. 7.1.11 Each Operator shall provide a single point of contact for customer complaints and lost property. Such details shall be provided in its Customer Charter published in accordance with Clause 10.
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Operator Obligations. 7.1.1 Each Operator agrees, for its respective Route(s), to provide a range of Route and/or Service marketing material including, timetable leaflets, website, advertising, social networking, electronic communications, PR, and other techniques as may be appropriate in furtherance of the Purpose.
7.1.2 At least fifty six (56) days prior to any Service Change Date, the relevant Operator shall provide to Nexus final full stop specific and accurate timetable and route details in EBSR format and shall provide Transxchange scheduling files (including running board data) once running boards have been finalised by the Operator.
7.1.3 At least fourteen (14) days prior to any Service Change Date, the relevant Operator shall provide to Nexus timetables (expressed using the 24-hour clock) in both hard copy and electronic copy. The timetables / materials shall show clearly the effective date of such change to a Service and include a map or diagram of the Route, the main stopping points and contact details for further information, lost property, comments and suggestions. Timetables for all 'part-secured' services shall be produced and, subject to the provisions of this Clause 7.1.3, funded by the commercial operators and include full details of the secured journeys regardless of the contracted Operator. Where changes to 'part-secured' services are instigated by Nexus, Nexus shall fund the production of new timetables.timetables.β
7.1.4 Each Operator shall (at its own cost) provide to Nexus a sufficient quantity of printed timetables, maps and fares information to allow Nexus to distribute such information to Nexus travel shops, local council libraries and customer service centres.
7.1.5 Each Operator shall provide to Nexus data on the location of all local service buses in Tyne and Wear to feed the Nexus real time information platform. Such data shall be provided in industry standard format (being (a) Transxchange scheduling files; and (b) SIRI Feeds (with sufficient details to permit cross-trip prediction) or such other formats as Nexus and the Operators may agree in writing in accordance with the RTI/AVL data sharing arrangements that Nexus and the Operators have in place at such time, or as Nexus and the Operators may otherwise agree) and at no cost to Nexus.
7.1.6 Each of Stagecoach, Go North East and Arriva shall provide a journey planner on its website and a supporting smart phone application to offer real time 'at stop' information for customers.
7.1.7 Each Operator agrees that any vehicle used by it in providing the Services shall carry a partnership logo externally and internally. The Parties agree that the partnership logo will be such that the integrity of any other branding shall not be compromised and such that commercial advertising space shall not be compromised.
7.1.8 Each Operator agrees that any vehicle used by it in providing the Services shall carry a Network One promotional advertisement internally that shall promote the availability of Network One multi-modal and multi-operator tickets.
7.1.9 Each Operator shall provide or procure the provision of all bus information to customers consisting of timetable leaflets, maps and fare information, other than as set out in Clauses 7.1.3 and 7.2.1.
7.1.10 Each Operator shall ensure that new buses which it operates in Tyne and Wear are fitted with free wifi equipment and that such buses operate on appropriate Routes.
7.1.11 Each Operator shall provide a single point of contact for customer complaints and lost property. Such details shall be provided in its Customer Charter published in accordance with Clause 10.
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