Common use of Operations Areas Clause in Contracts

Operations Areas. ACS Transition Team members representing Operations Areas (e.g. Console Operations, Help Desk, Scheduling, etc.) will meet with Symetra and/or Safeco personnel currently performing the same functions. The purpose of the meetings is as follows: • Validate the transition, implementation, and migration approaches • Complete detailed design to the level required for initial procurement • Prepare to assume operational responsibility Ø Complete a technical questionnaire and obtain related operational documentation Ø Review operations processes & procedures, hours of operation Ø Review help desk environment and problem management procedures Ø Review scheduling package implementation, schedules, and administrative processes & procedures Ø Review tape management package implementation, tape library, and tape drive configuration, processes & procedures, off site requirements, backup & recovery requirements, foreign tape requirements, mail tape requirements Ø Review standards and conventions Ø Observe daily processes for operations, production control & scheduling, & tape operations & administration Ø Review interfaces to other platforms Ø Review application support requirements