Operational Problem Resolution Sample Clauses
Operational Problem Resolution. Upon Error detection, the Box operations staff notifies the Box support staff, and proactive Customer notification occurs at this time if significant Customer impact has resulted or is expected. The Box operations staff then begins working to attempt to resolve the cause of the Error within the Response Times set forth in B.5.2.
Operational Problem Resolution. Upon Error detection, the VENDOR operations staff notifies the VENDOR support staff, and proactive Customer notification occurs at this time if significant Customer impact has resulted or is expected. The VENDOR operations staff then begins working to attempt to resolve the cause of the Error within the Response Times set forth in B.5.2.