OPERATION SUPPORT Clause Samples

OPERATION SUPPORT. 6.1.1 For a period of 3 (three) years from the Effective Date (herein referred to as the “Operation Support Period”), AAI shall provide operational support to the JVC through the General Employees in the manner and subject to the terms provided herein (such support is hereinafter referred to as “Operation Support”). The estimated annual Operation Support Cost is Rs 96 Crores (Rupees Ninety Six Crores), as per the break-up in Schedule 23.‌ 6.1.2 (i) General Employees shall be retained at the Airport for the duration of the Operation Support Period by the AAI and shall be dealt with in the manner provided herein. In order to provide Operation Support, AAI shall procure that the General Employees perform such functions and undertake such duties, and in such capacities, as may be required by JVC, subject to compliance with Applicable Law and the existing terms of employment of such employees. For the limited purposes of provision of Operation Support, the AAI shall act for and on behalf of the JVC and shall direct the General Employees to undertake such functions and duties as may be reasonably directed by JVC.‌

OPERATION SUPPORT. 3.1 The Seller will provide to the Buyer the following software tools (collectively, the “Software Tools”) during the ** preceding the first day of the Scheduled Delivery Month:

OPERATION SUPPORT. SynapseFI will provide support for operations issues relating to a specific User, Node, or Transaction submitted through our Support Channels only. You will not submit a User’s Personal Information or other Sensitive Personal Information through our Support Channels. Such information may only be submitted to the production API or the dashboard of your Platform Account. SynapseFI will be responded to operation support requests within a commercially reasonable amount of time depending on the nature of such requests.

OPERATION SUPPORT. The Seller will provide to the Buyers the following software tools during the [...***...] period preceding delivery of the first Aircraft and revision service therefor [...***...], including: (i) [...***...] (ii) [...***...] ***Confidential Treatment Requested AWE/USA--A350 PRIVILEGED AND CONFIDENTIAL (iii) [...***...] (iv) [...***...] [...***...]

OPERATION SUPPORT. Control and support of operating tasks (e.g. environment development, maintenance and configuration) related to the supported Software.

OPERATION SUPPORT including relevant technical support for the product research and development. Jianpu or its Affiliate shall prepare the confirmation form of working hours according to the actual service hours of each type of service and, upon acknowledgement by both parties, settle and charge Rong360 or its Affiliate quarterly.

OPERATION SUPPORT. 6.1 The Seller will provide to the Buyer the following software tools during the **preceding the first day of the Scheduled Delivery Month of the first Aircraft: (collectively, the “Software Tools”). The Buyer will be granted a license for the use of the Software Tools, or any successor product thereto. Such license will be subject to the provisions of Exhibit H, except that if any provision of this Letter Agreement conflicts with any provision of Exhibit H, this Letter Agreement will govern to the extent of such inconsistency. The license to use Software Tools will be granted ** following Delivery of the first Aircraft and will be subject to termination by the Seller during such period (a) immediately, in the event of a breach by the Buyer of paragraph 2.2 of Exhibit H and (b) in the event of any other material breach by the Buyer of the terms of such license, following notice to the Buyer and the Buyer’s failure to cure such other material breach within ** from the Date of Seller’s notice. ** Notwithstanding the provisions of Paragraph 2.3 of Exhibit H, the Buyer may install Software Tools on its computer network, provided that the Buyer takes adequate measures satisfactory to the Seller to preclude any unauthorized access to Software Tools, which measures include but are not limited to (i) control of access to Software (with respect to Software Tools) strictly by the head of information systems and his/her designee (ii) control of access to the Product (with respect to Software Tools) only by Authorized Users of the Buyer, the aggregate of which Authorized Users shall not exceed the number agreed by the Seller and (iii) any other reasonable measures deemed appropriate by the Seller. Provided that the Seller gives the Buyer ** prior notice, the Buyer will permit the Seller to review the network installation to assure it meets the Seller’s security requirements. In the event that the Seller deems the Buyer’s network installation to be inadequate, at the Seller’s request the Buyer will remove Software Tools from the Buyer’s network. Failure to do shall be a cause for termination of the Buyer’s license for Software Tools. 6.2 The Seller will provide to the Buyer the Performance Engineering Program for the Aircraft under the same terms and conditions as set forth in Paragraph 6.1, ** from the Delivery of the first Aircraft **. ** Confidential Treatment Requested. EXECUTION PRIVILEGED AND CONFIDENTIAL