Common use of OPERATION AND PROCEDURES Clause in Contracts

OPERATION AND PROCEDURES. (a) Receipt of Excavator requests: Following the Activation Date, the Supplier shall operate the Notification Centre such that during the Operating Hours operators shall be available to receive telephone calls from Excavators on the Toll Free Telephone Number or electronic requests through the website inquiring, inter alia, about the location of the Member’s Underground Facilities. The Supplier shall be and remain the “customer of record” with respect to the Toll Free Telephone Number. The Supplier will provide a number of consecutive lines to handle incoming inquiries with a minimum of hold time and shall answer all such calls quickly and efficiently. Separate telephone lines numbers shall be maintained by the Supplier in order to conduct the normal administrative activities of the Notification Centre.

OPERATION AND PROCEDURES. (a) Receipt of Excavator requests: Following the Activation Date, the Supplier shall operate the Notification Centre such that during the Operating Hours operators shall be available to receive telephone calls from Excavators on the Toll Free Telephone Number or electronic requests through the website inquiring, inter alia, about the location of the Member’s Underground Facilities. The Supplier shall be and remain the “customer of record” with respect to the Toll Toll-Free Telephone Number. The Supplier will provide a number of consecutive lines to handle incoming inquiries with a minimum of hold time and shall answer all such calls quickly and efficiently. Separate telephone lines numbers shall be maintained by the Supplier in order to conduct the normal administrative activities of the Notification Centre.