OPERATING SYSTEM ASSIST SERVICES Clause Samples

OPERATING SYSTEM ASSIST SERVICES. SunGard shall provide Operating System (OS) Assist Services for those servers or partitions as set forth in the Schedule. Operating System Assist Services include the following activities AS REQUESTED BY CUSTOMER AND FOLLOWING CUSTOMER INSTRUCTIONS: (i) initial OS build on the server; (ii) OS patch installation; (iii) assistance in resolution of detected OS failures; (iv) OS configuration changes; and (v) configuration of OS level backups. Customer acknowledges that SunGard will need to install utility software on the contracted OS in order to provide this Service.