Common use of OPERATING PRINCIPLES AND OBJECTIVES Clause in Contracts

OPERATING PRINCIPLES AND OBJECTIVES. Supplier shall perform the Services in accordance with the following Gap operating principles and objectives: (a) Supplier will perform the Services *. (b) All Equipment and Software configurations shall be standardized and access to all Equipment and Software must be capable of being restricted based on the Procedures Manual. (c) Authorized Users shall have access to all assigned Software and data from any location when signed in. (d) Supplier shall use Supplier’s best practices in all aspects of the Services to provide a reliable and scalable environment and shall follow the Procedures Manual. (e) All Services shall be provided in compliance with and controlled by the Procedures Manual. (f) The Help Desk is responsible for initial contact with Authorized Users for IT needs, issues, requests, Incidents, and Problems. (g) The Authorized User experience shall be managed by the Help Desk.