Opening a Trouble Ticket. For the Availability, Time to Repair, and Proactive Outage Notification SLAs, a Hard Outage Trouble Ticket must be opened on Verizon’s systems, either by Verizon or by Customer’s request. A Trouble Ticket provides the record of Hard Outage events.
Appears in 3 contracts
Samples: Managed Wan Service Level Agreement, Managed Wan Service Level Agreement, Managed Wan Service Level Agreement
Opening a Trouble Ticket. For the Availability, Time to RepairPhysical TTR, and Proactive Outage Notification SLAs, a Hard Outage Trouble Ticket trouble ticket must be opened on Verizon’s systems, either by Verizon or by pursuant to Customer’s request. A Trouble Ticket For the Network TTR a Soft Outage trouble ticket must be opened on Verizon’s systems, either by Verizon or pursuant to Customer’s request. The trouble ticket provides the record of Hard Outage outage events.
Appears in 1 contract
Samples: Managed Session Border Devices
Opening a Trouble Ticket. For the Availability, Time to Repair, and Proactive Outage Notification SLAs, a Hard Network Outage Trouble Ticket trouble ticket must be opened on Verizon’s systems, either by Verizon or by Customer’s request. A Trouble Ticket trouble ticket provides the record of Hard Network Outage events.
Appears in 1 contract
Samples: Service Agreement (Gomez Inc)
