Online Account Updates and Servicer Provision of Information. a. The Servicer will designate 000-000-0000 as the telephone number Consumers should call with questions about the Settlement and the status of their Program loan accounts after the Effective Date. This number will route through the IVR, which provides basic account information and an option to speak with a live agent. Commencing on the day that the Servicer has received notice of the Effective Date, and until the Servicer telephone agents have completed their training to respond to Consumers’ questions pursuant to the Script and the recorded introductory statement set out in the Script has been activated (but in no event later than five business days after the Effective Date), the live agents will answer any question concerning the discontinuance of collection of the Affected Loans by stating, “We have discontinued collection and enforcement of certain loans and are in the process of implementing this new policy. More information will be available by [date five business days after Effective Date].”
Appears in 7 contracts
Samples: Assurance of Discontinuance, Assurance of Voluntary Compliance, Assurance of Voluntary Compliance
