Ongoing software maintenance Sample Clauses
Ongoing software maintenance. The SMARTGOV subscription includes system administration, performance monitoring, maintenance, and product upgrades at no additional cost. Maintenance includes: Continuous improvement releases, patches, hot fixes, and enhancements. Paladin provides notification 24 hours prior to regular system maintenance and distributes Release Notes to inform all SMARTGOV clients of new features, bug fixes, and other security-related information. Paladin’s automated release process greatly reduces lengthy down times and missed procedural deployments that are common with traditional on-premises hosted applications. Paladin regularly adds new SMARTGOV features and enhancements, incorporated immediately through the cloud-based deployment. Paladin engineers proactively monitor the cloud network 24x7 to ensure consistent product performance by regions across the U.S. and respond immediately to performance issues.
Ongoing software maintenance. 1. Design and development of features, enhancements, and other updates for inclusion in software releases, patches, test environments, and Documentation
2. Ongoing updates to standard product Documentation, user guides, training materials, and online help This CLIENT SERVICES AGREEMENT and the exhibits attached hereto (collectively, the “Agreement”) are entered into on November 3, 2016 (the “Effective Date”), by and between ▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇, Inc. (“Benefitfocus”), with a principal place of business at ▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇, ▇▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇, and City of North Las Vegas with a principal place of business at ▇▇▇▇ ▇▇▇ ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇, #▇▇▇, ▇▇▇▇▇ ▇▇▇ ▇▇▇▇▇, ▇▇ ▇▇▇▇▇ (hereinafter the “Client”) individually each a “Party” and collectively the “Parties”.
Ongoing software maintenance.
1. Provide a secure system development lifecycle for the creation of features, enhancements, and other updates for inclusion in software releases and patches in all environments (including Documentation)
2. Ongoing updates to standard product Documentation, user guides, training materials, and online help
Ongoing software maintenance. From the Contract’s Effective Date until the date that the State provides written approval of the Post-Implementation Phase to the Contractor, the Contractor shall provide all technical and maintenance support services described herein at no additional cost to the State.
1. The Contractor shall: